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Playing by job-cutting rules.

In the wake of several huge mergers across the European insurance industry, Harriet Eisner explains how the trade union MSF is arguing for changes in the way companies behave towards their staff.

The last year has seen insurance industry merger bids to the value of
£65.7 bn. The recent Commercial Union and General Accident announcement
represents just over 21% of this total.


As the UK's major

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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