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Body of knowledge.

Setting up body repair shops may represent a huge investment, but its advocates say that it means better cost control and higher service standards. Steve Banner reports.

Singing the praises of accident management companies to some crash
repairers is a bit like extolling the virtues of Everton to a Liverpool
supporter. At best, you'll meet with disagreement. At worst

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Headcount cuts cost insurance its human headspace

Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.

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