Scholarly progress

Graham Burgess Cila

Last month, Graham Burgess became the first GAB Robins employee to take the reigns of president of the Chartered Institute of Loss Adjusters since Andrew Lund in 1997. Here he tells Jonathan Swift about how the institute will evolve under his guidance.

Although the General Insurance Standards Council may not be remembered fondly by many, for GAB Robins UK technical director Graham Burgess, it provided the impetus for him to take a more active role

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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