Video: Claims edition – Whiplash

The UK has been described as the whiplash capital of Europe and Association of British Insurers figures state that 78% of low-value motor personal injury claims in the UK are for whiplash – well above the 48% recorded across the rest of Europe

Editor Stephanie Denton in conversation with Allianz' head of motor claims Sarah Mallaby about whiplash

In May the UK government closed its latest consultation into whiplash, which sought feedback on the need to introduce fixed fees for medical examinations, discouraging settlement offers being made before medical reports have been obtained and the imperative of independence in the commissioning and provision of reports. Many of these proposals have been endorsed by the Transport Select Committee and all of them have caused significant debate between insurers and the legal profession.

Sarah Mallaby, head of motor claims at Allianz Insurance, joined Post editor Stephanie Denton in the Incisive Studio to discuss the prohibiting of pre-medical offers rather than an outright ban, the issue of vested interest and independent medical panels and the question of proposed fixed fees.

Click here to go to the Post Claims video edition

Read about the other videos in the Claims edition:

Association of British Insurers' property, fraud and specialty lines head Aidan Kerr on the problem of fraud in the insurance sector.

Absolute Partnership's technical director Colin Hawes discusses The Claims Portal.

Gary Hindley, insurance services manager at Signet, reveals the intricacies of emotive jewellery claims.

Flood Re interim chief executive Tom Woolgrove explains the timetable for Flood Re.

David Bingham, chair of the British Association of Rehabilitation Companies, debates the value on dispensing with low-value personal injury payouts in favour of pure rehabilitation.

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