Treating customers fairly - Giving everyone a fair hearing
While there has been cross-sector agreement regarding the importance of the Financial Service Authority's treating customers fairly guidelines, difficulty has arisen when trying to cement its definition, as experts debate what TCF means to individual organisations - and more importantly to consumers. Stephanie Denton reports
Treating customers fairly has always been a central part of the Financial Services Authority's regulation of the insurance industry, and last year the FSA encouraged insurance firms that had failed to
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