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Year of adjustment

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Without the floods to distract them, loss-adjusting bosses could focus on their businesses again in 2008, resulting in new services, refined propositions, startups and MBOs. Jonathan Swift reports

To the casual observer, 2008 would appear to have offered the loss-adjusting community some much-needed respite after the flood- and weather-related events of 2007, although the consequences of these

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A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.

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