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Scrapheap challenge

Insurers and bodyshops are too eager to declare vehicles as total losses, writes Paul Tucker. But simple improvements in data collection can drastically improve the accuracy and speed of assessment decisions and prove the saviour of battered motors

When the focus is always on looking forward, it is easy to forget just how far we have travelled. Looking back over the last 25 years, technology has transformed the motor claims industry into

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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