Personal
Big 'Ed roars to pole
Clear aims, a creative approach and fervent dedication to customers have all seen MCE Insurance streak ahead of the competition, writes Jessica Pothering.
Time is money
Research has recommended a more fl exible approach to legal fee billing yet some fi rms continue to charge per hour. Veronica Cowan reports on how insurers are ahead of the curve and the challenges that remain.
An integrated solution
CGI's Account Reconciliation Centre has made significant inroads into dragging payment and collections processes into the 21st century, making efficiency and environmental savings in the process, writes Louise Meeson.
Rates refuse to budge
Tom Cooper takes us through the results of Igo4's third price comparison watch and asks why motor rate rises are failing to find their way to the customer and the knock-on effect this is having on insurers.
The tomorrow people
Europ Assistance has diversified its product offering and expanded into new territories. Leigh Jackson talks to Martin Vial, pictured, and Patrick Leroy about how they are planning to stay one step ahead in meeting the requirements of tomorrow.
Northern network prepares for launch
Potts: strong customer loyalty.
Review drags Biba into 21st Century
Thronton: overseeing review.
Fronting up to motor insurance fraud costs
Dominic Clayden, director of claims, Aviva.
Tesco Compare completes RBS separation
Williams: substantial IT changes.
Commercial motor market on "knife-edge"
Bumpy ride for motor insurance.
Aviva cuts 1300 offshore jobs in just 12 months
Aviva's Bangalore office.
Fronting up to motor insurance fraud costs
Dominic Clayden, director of claims, Aviva.
Aleksandr technique
With a unique and now ubiquitous multi-channel advertising campaign that has entered the public consciousness, comparethemarket.com has achieved great things with a comparatively small budget, writes Michelle Worvell.
The customer is number one
Many insurers claim to put customer needs at the heart of their business strategies, however, health insurer WPA's consumer satisfaction objectives go that step further, writes Leigh Jackson.
E-trade made easy
Acturis' seemingly endless series of industry firsts has made it a leading player in the e-traded small to medium-sized enterprise space, all of which have generated impressive user growth, writes Sarah Hills.
Pick of the week: Aviva backtracks, Bluefin rates providers, La Playa looks to Big Apple, Aviva cuts, Barbon expands
Senior reporter Louise Meeson looks at the top news stories in this week's issue of Post Magazine.
Claims firm completes £19.55m MBO
Lloyds private equity arm backs buyouts of ANSA and Independent Inspections.
Former Equity bosses to buy brokers in branch network push
Mike Hutton said the business is targetting "good geographic underwriting areas"..
Sterling Insurance outlook "negative", according to Fitch
However, Insurer Financial Strength Rating affirmed at BBB+
No profitability expected in 2009 for motor insurers
An increase of 20% in average premium is need to see profit