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In series - claims management: Reflecting on feedback

Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.

Video: UK Broker Awards as they happened

Well over 500 turned out at the broking community's annual awards ceremony to celebrate the Best of British Read more: http://www.broking.co.uk/insurance-age/news/1733549/video-uk-broker-awards-happened#ixzz105IJPLAx Broking - Broker market intelligence…

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