Q&A: Charles Taylor Assistance’s Jody Baker

Jody Baker, chief executive officer of Charles Taylor Assistance, reveals how the business has evolved since its acquisition, the changing needs of customers and the importance of communication.

CEGA started as a family business in 1973. Are any of the family still involved?

Yes, Clive’s (CEGA co-founder) daughter is actively involved in medical assistance with us and has been for a while. In

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Q&A: Gary Murphy, Gigasure

Gary Murphy, head of travel at recently launched MGA Gigasure, talks to Insurance Post about the firms’ travel agenda and balancing transparency with policy personalisation

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