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ALC Health launches claims monitoring service for customers

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International private medical insurance provider ALC Health has launched an online member service that allows policyholders to check details as well as submit, manage and monitor claims 24 hours a day.

The Customer Online service is available to all policyholders whose cover commenced on or after 1 December 2011, and aims to offer a smooth and seamless process to pre-authorise treatment.

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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