Trust Insurance
Travel Terrorism: Tourism under attack
Travellers want clarity and certainty when it comes to terrorism cover.
C-Suite: Insurer - Forever friends
Every customer wants to feel their insurer is doing right by them.
Consumer group calls for fines for unsimplified policy documents
A third of insurance policies are written at a university-equivalent reading level, making them inaccessible to large portions of the population, according to research by consumer group Fairer Finance.
Editor's comment: Man on the moon
This week John Lewis released its Christmas advertisement – the Man on the Moon – causing even the most stiff-upper-lipped Brit to shed a tear.
Vulnerable customers code gains industry backing despite commercial concerns
The joint code of conduct for vulnerable customers established by the Association of British Insurers and the British Insurance Brokers' Association has been broadly welcomed by the industry, despite concerns about the commercial viability of serving…
Blog: How insurers can harness 'Big Data'
The amount of data out there is astronomical, with as many digital bits as there are stars in our universe - and it's rapidly expanding.
Trust in Insurance: Blog: The admin fee rip-off
The regulator needs to get involved to enforce a blanket ban on unfair extras.
FCA communications inquiry billed as opportunity for insurers
Insurers have been urged to change functions of the market that are “not working” by “grasping the opportunity” presented by the Financial Conduct Authority's consultation on improving communications with customers.
FCA proposes changes to improve communication
The Financial Conduct Authority has launched a consultation about how the financial services sector can improve communication with customers.
Household Insurance: In household insurance we trust?
What are the top issues that customers face with household insurance? Post has asked a panel of consumer champions what they think the main problems are – and then asked insurers what they are doing about it. This is part of our Trust Insurance campaign,…
Editor's comment: An opportunity to build trust
A lack of relationship with customers in the insurance market is often blamed on annual touch points, insurance being a grudge purchase and policyholders looking for the cheapest price they can get.
Allianz promotes former trainee to claims strategy role
Former Allianz trainee graduate Ibi Moghraby has been promoted to the newly-created role of head of claims strategy and customer experience.
Financial services sector ‘most frustrating' for customer service
Nearly a quarter of UK consumers have ranked the financial services sector as the most frustrating in terms of customer service.
Quarter of UK drivers confused by motor insurance coverage
More than 8.7 million UK drivers do not understand what motor insurance cover they have, according to research from the Chartered Insurance Institute.
Blog: Breaking down the barrier of mistrust
Given half a chance and insurers will wax lyrical about how ‘being there’ for policyholders in their time of need is what forms the foundation of an ancient and noble business model.
Insurers encouraged to promote reward schemes to tempt customers
Introducing a loyalty or reward scheme could improve insurers’ chances of increasing consumer take-up, despite the overriding importance of price, according to a survey conducted by M&S for business.
Trust In Insurance: Blog: Trick or treat?
Insurers need to work harder to explain the intricate workings of the industry to customers.
Female Millennials: How to attract young women
A recent PWC report showed female millennials had reservations about working in the insurance industry. Post investigates what the sector can do to include this group in its future workforce
Poor customer service and jargon driving motorists to switch insurer
Problems with understanding motor policies have been highlighted by more than half of the customers that took part in a Consumer Intelligence poll designed to understand what drives behaviour around switching insurer.
LV to publish prior year premiums on renewal documents
LV is to join Axa in publishing prior year motor premium prices on renewal documents.
Trust In Insurance: Blog: Satisfaction is what you need
The first in a new regular blog series from Post’s Trust In Insurance Taskforce.
Post reveals consumer champions as Trust Insurance Taskforce
As part of its campaign to improve trust in the insurance industry Post has announced a taskforce of consumer champions, who will challenge insurers thoughts, beliefs and processes, and provide much need feedback and a realistic view of what customers…
C-Suite Broker: Just a little respect
The industry already provides excellent service, but joined-up thinking will lead to mutual respect, says Francois Xavier Boisseau.
Trust Insurance: Compulsory Motor: Time to engage
Motor insurers need to start talking to potential customers about their products, and show them they are more than just a grudge purchase.