LV
Periodical Payment Orders: Unhappy New Year
Periodical payment orders gave motor insurers a headache in the renewals season as reinsurers struggled to come to terms with them.
Rate hikes the only answer to CL market’s poor results
The dismal state of the UK commercial lines market can only be remedied by insurers inputting rate rises in 2013 and resisting their natural urge to compete on price, the heads of major firms have said.
LV boss O'Roarke calls for "sanity" in 2013 motor market
LV general insurance managing director John O’Roarke is hopeful that "sanity" will be restored in the personal lines motor market in the year ahead and is predicting falling rates to pick up.
LV investment return soars as 2012 floods take toll on COR
LV underwriting profit suffered a £25m hit last year, as the firm’s combined operating ratio increased to 99.7% (FY 2011: 97.7%) as a result of adverse weather conditions during large parts of 2012.
Penny Black's Insurance week
Not content with becoming a You Tube sensation for his dance moves, LV's general insurance chief operating officer Peter Horton has decided that he would also like to dominate the world of fashion.
Insurance Census: Race: Background check
In the final part of Post's Insurance Census on diversity in the industry, the focus is on race. To what extent does the sector offer equal opportunities to ethnic minorities - and how much has the situation improved in recent years?
Website review: Slow response bytes into Zurich performance
Availability was good, but not as good as most of its competitors, says compuware firm Gomez.
Your say: Argent remains unchanged
I would like to clarify a reference towards the bottom of your story, under the sub-heading of ‘Argent set for rebrand’. You suggest that the Argent Liability Adjusters and Argent Property Adjusters brands are to be grouped under a new Parabis Claims…
My Best XI, Simon Stevens, Rural Insurance
Simon Stevens, managing director of Rural Insurance, has chosen an industry-dominated XI for his insurance start-up. Electing not to include any football stars, Stevens has opted for a mix of insurer, broker and technology professionals, with a UK…
Confusion over Autofocus retrials
Solicitors have called for clarity over settled Autofocus claims after the Court of Appeal found cases that relied on dishonest evidence provided by Autofocus should be retried.
Politicians seek MoJ talks after insurers warn portal delay could hit consumers
Insurers have warned politicians any delay in extending the remit of the Road Traffic Accident Portal could see consumers picking up the bulk of an expected multi-million pound bill.
Quarter of crash victims pressured into claiming, says LV
One in four crash claimants say they would never have sought compensation if they hadn’t been pressured by a third party, according to research from LV.
View from the Top: The whiplash gold rush
Insurers must ‘respond vigorously’ to glut of spurious last-ditch claims ahead of Laspo implementation.
Gender Directive: The Sex Factor
As consumers come to terms with gender-neutral pricing, motor insurers continue to sweat over alternative rating factors and rebalanced underwriting models.
Spotlight On: Telematics: On the road to a new era
Has the EU Gender Ruling finally brought telematics to the fore to drive new growth in the motor sector?
Post magazine - 31 January 2013
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
Swinton and Esure owed over £1m by Drive Assist
Swinton and Esure are owed more than £1m each by failed credit hire company Drive Assist.
LV deal boosts Davies business after Zurich and NFU Mutual losses
Loss adjuster Davies has confirmed it has signed a "significant" deal with existing insurer partner LV, as it gets closer to naming a new chief executive.
Penny speed meets: Michael Lawrence, personal lines director, LV Broker
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own ‘speed…
In Series: Outsourcing - Quality control
How can insurers ensure their brand identity and customer service expectations are maintained by outsourced providers?
Post magazine - 24 January 2013
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
Online exclusive: Easing the customer journey
Which companies provide the best customer experience for motor and home insurance buyers? Global Reviews reveals all in its quarterly benchmarking report.
Marketing and advertising: Small screen, big rewards?
Television advertising has become a major marketing tool for many in the industry, but how do firms get it right, and can those with smaller budgets compete?
Reputation management: It's good to be liked
With customers increasingly taking to the internet to share opinions on insurers, it's more important than ever that firms manage their image.