Insurers’ closed third-party phone lines add to claim settlement times
Settlement times for non-fault motor claims are being delayed after some insurers closed telephone lines previously used by third-party representatives to log claims.
Industry insiders have linked some firms’ reluctance to discuss third-party or subrogated claims over the phone with a wider problem associated with cost-cutting programmes.
Post has tested telephone
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Allianz UK to launch at least two new aggregator brands in 2026
Allianz UK is planning to launch at least two new brands on price comparison sites in 2026, Insurance Post can reveal.
British Insurance Awards 2026 deadline extended
For those of you rushing to put the finishing touches to your 2026 British Insurance Awards entry.
Soft market tempers Axa UK’s personal lines gains
Axa Group has reported 5% growth in property and casualty gross written premiums to £58bn, driven by commercial lines and strong new business in personal lines globally, but softer pricing in UK & Ireland dragged down personal lines rates.
Ageas Group sees continued growth following Esure and Saga deals
Ageas Group has recorded a 9% growth in revenue, as well as a 33% increase in operating profit thanks to “transformative M&A”.
Why the FCA’s fair value rules need a rethink
Four years after their introduction, Branko Bjelobaba is principal of Branko Ltd, observes the Financial Conduct Authority’s fair value rules remain costly, unclear, and ineffective offering consumers little real insight into whether general insurance products genuinely deliver value.
Will the CMA tame pet insurance costs?
In the latest episode of the Insurance Post Podcast, deputy editor Scott McGee (and proud puppy owner to Ozzy) digs into why pet insurance costs have soared and whether the Competition & Markets Authority’s proposed reforms of the veterinary sector could make cover more affordable.
Caravan Guard founder Peter Wilby passes away
Peter Wilby, founder and chairman of caravan insurance firm Caravan Guard, has passed away at age 78, his family has announced.
Aviva appoints Chris Cochrane as group CIO
Aviva has appointed Chris Cochrane as group chief information officer with effect from summer 2026, replacing the retiring John Cummings.