IBM

Self-service briefing: Satisfaction at stake

If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…

Different strokes

With insurers facing many challenges, no two are in the same situation. Richard Collard and Tony Boobier report on how firms are unlocking the value in their data and bringing together existing technology intelligently.

Post web seminar - self service technology

Post held a live online web seminar earlier this week which debated the role of self service technlogy by insurance businesses. To watch a video recording of the seminar which was hosted by Anthony Gould, group editor in chief of Post and included…

Post web seminar - self service

Post is hosting a special web seminar - an online live and interactive event - at 10.00am on the 17 March which will take a strategic look at the issue of self-service technology and the implications this could have on the insurance sector - from sales…

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here