IBM
Ernst & Young names Baldwin new insurance boss
Andy Baldwin has been named managing partner of Ernst & Young’s Europe, Middle East, India and Africa Financial Services business.
Ernst & Young names Baldwin new insurance boss
Andy Baldwin has been named managing partner of Ernst & Young’s Europe, Middle East, India and Africa Financial Services business.
Middle to refocus Aviva's broker relationships
Aviva has recruited Axa's commercial managing director to the new role of strategic partnerships director, straddling both the life and general insurance sectors.
E-Business 2010 - Roundtable: Reinforcing the brand
With more consumers looking to buy insurance online, Post hosted a roundtable to discover how technology can also be used to reinforce brands and instil client loyalty. Jonathan Swift reports.
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service breifing: Insurers feline the 'meerkat effect'
Insurance customers have changed from behaving like dogs to cats, and are now turning into meerkats as a result of social networking and other technologies.
Self-service briefing: Lincoln outlines case for self-service
IBM Insurance Solutions executive Nick Lincoln kicked off proceedings by telling the audience he believed there is a fundamental case for self-service.
Self-service briefing: Comparison sites have no loyalty claims survey
Price comparison sites are failing to build up significant brand loyalty, given that many online shoppers continue to check more than one site before buying insurance. And, in some cases, they may even phone an insurer selected direct — in the belief…
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
RSA improve customer satisfaction by 15%
SPSS software used to analyse individual attitudes and behaviour.
Post Breakfast Briefing: The case for insurance self-service
Join Aviva’s head of online experience Chris Abrathat, Consumer Intelligence’s Ian Hughes and IBM’s Nick Lincoln for this special free to attend Post Breakfast Briefing - the case for self service - on the morning of Wednesday 27 January.
Different strokes
With insurers facing many challenges, no two are in the same situation. Richard Collard and Tony Boobier report on how firms are unlocking the value in their data and bringing together existing technology intelligently.
Post Breakfast Briefing: The case for self-service
Join Aviva’s head of online experience Chris Abrahat and IBM’s Nick Lincoln for this special free to attend Post Breakfast Briefing - the case for self service - on the morning of Wednesday 25 November.
Post web seminar - self service technology
Post held a live online web seminar earlier this week which debated the role of self service technlogy by insurance businesses. To watch a video recording of the seminar which was hosted by Anthony Gould, group editor in chief of Post and included…
Post web seminar - self service
Post is hosting a special web seminar - an online live and interactive event - at 10.00am on the 17 March which will take a strategic look at the issue of self-service technology and the implications this could have on the insurance sector - from sales…