Financial Ombudsman Service (FOS)
Biba Manifesto 2016: Biba spotlights regulatory cost as members face new hike in fees
The cost of regulation continues to feature prominently in the British Insurance Brokers’ Association’s manifesto for 2016, alongside emerging areas such as a European referendum, the implications of the Vnuk tractor case and Flood Re exclusions.
Insurance pricing complaints to FOS increasing
The Financial Obudsman Service has seen an increase in the number of complaints about the price of insurance premiums in the 2015/16 year.
Trust in Insurance: Blog: How deep is your love?
The aim to make money means customers start with the assumption that insurers will reject claims.
Regulator to discuss complaints service for SMEs
The Financial Conduct Authority wants feedback on how much protection it offers to SMEs when complaints arise from dealings with financial service providers.
Travel: Winter Sports: Prang on the piste
Snowflakes have barely started falling in the Alps but already the media is asking how well our travel insurance policies will protect holidaymakers if their trip is hit by cancellation or calamity
PPI accounts for 55% of all FOS complaints in first six months
Claims managers have been blamed for fuelling payment protection insurance complaints as the latest figures from the Financial Ombudsman Service show PPI accounted for more than half of all grievances in the first six months of 2015.
Ombudsman reports no let-up in PPI complaints
The Financial Ombudsman Service received 4000 payment protection insurance complaints each week in the first quarter of 2015 with 74% of cases upheld.
PPI complaints continue to hamper FOS progress
Payment protection insurance complaints accounted for 63% of all grievances dealt with by the Financial Ombudsman Service in 2014/2015.
Trust Insurance Campaign: A thirst for knowledge
The Chartered Insurance Institute’s Made Simple campaign is the result of a year spent listening to customers and realising how much uncertainty surrounds insurance – and how much the buying public wants to learn.
Ombudsman GI complaints dip for Q3
Numbers of enquiries received by the Financial Services Ombudsman on general insurance products excluding payment protection insurance fell in the final three months of 2014.
Trade Voice: Biba sets out manifesto for 2015
The trade body reveals a 10-point plan for smarter, clearer and value for money regulation
FOS forecasts fee freeze for 2015/16
The Financial Ombudsman Service has announced plans for a freeze on standard case fees and levies for 2015/16 as it lowers targets for overall income in a consultation document published today.
Legal Ombudsman to hear CMC complaints
The Legal Ombudsman is to offer consumers a free route of redress if they have a complaint about a regulated claims management company.
D&O policies outside scope of FOS rules judge
A high court judge has delivered a boost to insurers by ruling that the Financial Ombudsman Services’ jurisdiction should not be extended to complaints from D&O insureds.
Insurers risking FOS action by failing to clearly state travel insurance exclusions
Ebola crisis puts spotlight on Foreign and Commonwealth Office travel warnings
Ombudsman sees non-PPI complaints rise 3% in H1
The Financial Ombudsman Service has reported a 3% increase in complaints about financial products other than PPI from the second half of 2013, including a 1% increase in insurance cases.
Omdbudsman upheld fewer GI complaints in Q1
The Financial Services Ombudsman has resolved a smaller proportion of general insurance complaints in favour of consumers for the first quarter of 2014/15.
Flooding: The future of flooding
As the Statement of Principles nears expiry and with the imminent introduction of Flood Re, what does the future hold for flood cover?
Division of claims complaints costs unfair First 4 Lawyers says
Ministry of Justice proposals on how the Legal Ombudsman's costs for handling complaints against claims management companies are recovered disproportionately penalises those working in personal injury, First 4 Lawyers says.
Fall in general insurance complaints to FOS linked to FCA investigations
Motor remains most-complained-about class of business
GI Ombudsman complaints down 6% for 2013/14
General insurance products have been responsible for almost 2000 fewer complaints made to the Financial Ombudsman Service for the year ending 31 March 2014.
Insurers sought to back new aggregator targeting UK’s Eastern Europeans
Broker targeting same demographic could follow launch of Global Market Compare
Home emergency: State of Emergency
After facing strong criticism in recent months, key figures in the home emergency insurance market are keen to extol the cover’s virtues. What does the future hold for the under-fire sector?