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Chartered Insurance Institute (CII)

Comment - claims: cutting the cost of claims

Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.

View from the top: mind the gap please

As a regular London underground commuter I am frequently reminded of the gap in expectations that yawns between me as a paying customer and the so-called service delivery provided by the management of our capital's public transport infrastructure.

Axa cuts to hit commercial

Sources close to Axa UK's personal lines division and broker Bluefin have insisted management cuts will only affect commercial lines.

CII honours David Slade

Perkins Slade founder and non-executive chairman David Slade, has been made an honorary fellow of the Chartered Insurance Institute.

Postbox: competency is crucial

I read the recent article "A focus on training" regarding professionalism in the claims sector with interest and wanted to take the opportunity to comment as it strikes me that a parity of focus doesn't exist between expertise in the property and motor…

Postbox: Time to revisit underwriting essentials

I have worked in underwriting for more than 20 years and, while technology has massively increased the array of tools we have available to underwrite risk, it's frightening to realise how few improvements have been made to the professionalism of our…

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