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Chartered Insurance Institute (CII)

British Insurance Awards 2011: Tough talk

In a hard-hitting opening address, Jonathan Swift reflected on a tough year - but urged the industry to celebrate its achievements and look forward to the coming year.

Winners speak out from BIA 2011

Re-live the 2011 British Insurance Awards with this short video featuring many of the winners giving their responses to being acclaimed at the Royal Albert Hall.

Spotlight on Reputation: Stop whispering,startshouting

Insurance brokers were shocked by research that showed a large proportion of people did not trust them. Rachel Gordon looks at the reaction, their relationships with clients and why brokers should start being more vocal about their value.

Spotlight on Reputation: Making progress over trust

In 2009, the Chartered Insurance Institute published its Future of Trust in Financial Services research, which revealed some key concerns for the insurance industry. Two years on, CII faculty members reflect on the progress made.

CII Blog: Tesco leaves carrot and stick on shelf

At an insurance conference I attended 10 years ago, delegates were given a challenge to "think like a retailer". Specifically, they were asked to consider what Tesco would be discussing at their annual conference. Store openings, layouts, product lines,…

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