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Spotlight on Reputation: Putting the wheels in motion

A car with wheels on fire

While the Retail Distribution Review does not cover general insurance brokers, Jane Bernstein discovers that this sector is already putting in place efforts to raise professional standards.

The Financial Services Authority's Retail Distribution Review focuses on the professionalism of independent financial advisers and does not encompass general insurance intermediaries, but it raises

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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