Accenture
Europe: Insurance is ready to be disrupted
Accenture's Thomas Meyer and Roy Jubraj look at how behavioural technology could turn the world of insurance on its head.
In Series: Legacy Systems: Easy access
Firms need to make it simple for customers to manage their insurance needs via the medium that suits them best. But with many insurers running on outdated legacy systems, is this easier said than done?
UK customers among least loyal on home and car insurance
UK insurance customers are among the least loyal to their car and home insurance providers, according to new figures from Accenture.
International: Europe: Changing the channel
A recent study suggests insurers are failing to take advantage of digital channels. How can they harness the benefits on offer?
High Street Brokers: Word on the street
While many had expected the increase in alternative methods of buying insurance to signal the demise of high-street brokers, they are still going strong. What are they doing right?
Online giants touted as distribution competitors
Almost two thirds of European insurers consider competition in the distribution market in the next three years will come from non-insurance players such as Amazon and Google, a survey has found.
Claims management: Crackdown
Do new measures aimed at snuffing out poor practice by claims management companies go far enough?
Accenture reports 10% rise in fraudulent insurance claims in three years
More than two-thirds (71%) of claims executives at European property and casualty insurance companies have seen an increase in the number of fraudulent claims over the past three years, according to Accenture.
Accenture finds fraudulent insurance claims rise 10% in three years
More than two-thirds (71%) of claims executives at European property and casualty insurance companies have seen an increase in the number of fraudulent claims over the past three years, according to Accenture.
In Series: Technology: The great app race
While apps were all the rage until recently, insurers are now discovering the value of optimised mobile sites.
In Series: Technology: Out with the old fashioned systems
Old-fashioned systems are affecting some insurers’ ability to keep up with the growing expectations of more tech-savvy consumers, allowing new players to gain market share.
Settlement fairness failing to meet customer expectations
Personal lines customers demand better claims advice
Emerging markets expansion rewarded by equities analysts
Insurance equity analysts expect higher profitability from the best-performing insurers, despite difficult market conditions, and will reward those that expand into emerging markets, a global survey by Accenture found.
Insurance the micro way
Much of the world's population has now moved out of extreme poverty and into the lower middle class. Francesca Nyman examines whether there is a market for micro-insurance in this demographic.
Market moves: Insurers are the main movers
Insurers were, once again, the main movers and shakers this week, Ecclesiastical leading the way with the appointment of four new directors, while Allianz, QBE, XL and Arc Legal also welcomed new staff.
Telematics: Aggregators - the future of motor insurance
As young drivers are priced out of the market, could the emergence of telematics bring an end to the dominance of the traditional big four aggregators, as others seek to take a share of the market?
Seven in 10 insurers admits being "average" or "weak" in meeting customer needs
While the majority of insurers (91%) believe future growth depends on providing a special customer experience, most of them do not currently see themselves as providing differentiated products and levels of service, according to findings of a global…
Technology: Time for an upgrade
The insurance industry has been out of step with technological advancement in the past, but can it break that trend in the future?
Career file – Bill Pieroni
After senior stints at State Farm, Aon, Accenture and IBM — where, as general manager he took charge of its $7bn (£4.5bn) insurance business — Bill Pieroni has moved to Marsh as chief operating officer of the global broking giant.
Accenture ties up Duck Creek Technologies acquisition
Accenture has today finalised the acquisition of Duck Creek Technologies in a deal which will see 370 employees of the software solutions business in both the US and UK move companies.
Technology focus - Cloud computing: Head in the clouds
The exact definition of cloud computing may be up in the air but a large number of companies have embraced it. Amy Ellis reports on the insurance industry’s take-up of cloud technology and the security implications involved.
Accenture to ramp up insurance offering with swoop for Duck Creek
Accenture has entered into an agreement to acquire general insurance software specialist Duck Creek Technologies.
Navigant hires former Accenture executive
Global advisory firm, Navigant has appointed Jason Whyte as a director in its London financial services consulting team which will focus on insurance.
Post Europe – Aggregators: Passport to Europe
With the aggregator concept set to spread across the Channel, Jane Bernstein asks is Europe ready for it?