Claims management companies must raise their advertising standards to ensure they do not mislead customers, the Financial Conduct Authority has said.
Creating and retaining loyal customers is a goldmine for businesses. Customers who champion and support a particular brand not only continually strengthen their own relationship but also act as an advocate to other consumers.
With 50 years of drink driving campaigns drunk driving is shunned by society, but with technology taking over our lives it might be time for a distracted driving campaign to make using hands-free mobile devices on the move as frowned upon.
The Association of Consumer Support Organisations has called on the government to match the Financial Conduct Authority in its approach to all types of vulnerable road user.
London seems strangely quiet in the summer, most people are away on holiday, and out of office replies are basically a given.
The Financial Conduct Authority has issued a warning over two brokers operating without a license via Instagram.
Half of general insurance firms have not accessed official guidance on Brexit preparations, a survey found.
Thursday seemed an appropriate day for insurtech Hippo to announce the outcome of its latest funding round – with temperatures reaching 38°C in places, the urge to emulate the mud-wallowing tendencies of its namesake animal became more and more tempting.
The Financial Conduct Authority has named a personal injury claims management company as operating without authorisation.
The regulator has vowed to “take action” against insurers that do not treat vulnerable customers fairly.
The Financial Conduct Authority has issued a warning about fraudsters operating a clone of price comparison website Money Supermarket.
Travel insurers will have to ‘signpost’ policies that have exclusions over pre-existing medical conditions.
The Financial Conduct Authority has warned of an unregulated clone broker operating in the UK.
The Spanish Private Health Alliance hit out at “possible systemic fraud” committed by British insurers offering problematic medical cover within travel policies.
110 financial services firms will pay 61% of the Financial Service Compensation Scheme’s levy in 2019/20, according to indicative numbers published by the compensation fund.
A clone firm has been masquerading as UK General, the Financial Conduct Authority has warned.
Zurich UK CEO Tulsi Naidu has been appointed as chair of the Financial Conduct Authority’s practitioner panel.
ABI accuses consumer panel of 'overlooking practicalities' in dual pricing automatic upgrade recommendation
The Association of British Insurers has criticised a proposal from the Financial Services Consumer Panel for an automatic upgrade rule to tackle dual pricing, saying it “overlooks the practicalities of underwriting and product choice.”
A proposal by the Competition and Markets Authority to place targeted price caps could change pricing and marketing models and put pressure on profitability in the insurance sector, Fitch Ratings has warned.
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action.
Change is hitting insurers at a much faster pace than ever before. Are they ready to keep up and able to re-establish some of the trust that has been lost?
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges as they move to this brave new world.
An unauthorised car insurance broker has been targeting customers in the UK, the regulator has warned.