Opinion
Volume of complaints is not measure enough
Groupama managing director Francois-Xavier Boisseau writes very eloquently on the subject of Treatin...
It is not immature to voice your opinions
Well, let's add humility, or the distinct absence of same, to the debate about my apparent immaturit...
Industry must work to alter its image
We in the insurance industry must overhaul our image and place the customer at the centre of what we...
Departure leaves Lloyd's shaken but not stirred
The news that Lloyd's chief executive officer Nick Prettejohn is to leave has already sparked a deba...
Does the insurance cycle really need to look good?
Criticism comes with the territory. Whether you're part of the England football squad or your neighb...
Overhauling the system
Motor
TCF is unnecessary - we already treat customers fairly
What is your take on the Financial Services Authority's treating customers fairly initiative? Now we...
Colonel comments ill-conceived
With reference to the comments by Tom Jones ('The claimant's view', PM, 6 October p14) on stress and...
Towergate continues to mop up
The news that Towergate is contemplating a swoop for part of or the entire book from the latest brok...
Marsh row comments immature
It was somewhat immature of Mr Dickson to comment in the way that he has towards the words expressed...
Hurricane blows wind of change
This year's hurricane season is proving to be an effective billboard for those who argue climate cha...
The claimant's view
Absence due to stress should be properly investigated by an employer, says Tom Jones. According to ...
Insurance Fraud Bureau has legs but will it be able to run?
After what seems like a number of false starts the long touted industry wide anti-fraud initiative f...
FSA's 'big idea' needs a rethink
It is staggering how many advisers, consultants and commentators are trying to cash in on the Financ...
Genuine need for protection
In response to the "super complaint" lodged with the Office of Fair Trading by the Citizens Advice B...
ABI director defends staged accidents inaction
Last week's editorial and cartoon were pretty wide of the mark ('Talk can steer fraud battle', PM, 2...
Confusing ourselves and our customers?
The insurance industry is pretty good at disagreeing with itself over the detail of cover it provide...
FSA changes are still constrained
The Financial Services Authority is to begin a review of general insurance intermediary regulation i...
Ads are not offensive - just funny
I read Mr Forte's letter, "Clucking chicken adverts are demeaning" (PM, 15 September, p12) with some...
Claimant regulation ahead
Like it or not, if you are a claimant law firm that encourages people to claim, you are currently fa...
Let's root out cheats who stage car accidents
On reading the article, "Number of staged accidents increases" (PM, 8 September, p3), I was aghast a...
Competition Commission: credit for credit
Following its 18-month investigation into the supply of consumer credit through store cards and asso...
Talk can steer fraud battle
Admitting the insurance industry faces a problem with staged motor accidents is one thing; admitting...
Does flotation suggest a Groupama sea change?
The announcement by Groupama's French parent that it plans to float on the Paris stock exchange next...