Claims service improves but gaps in delivery remain
Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.
Gracechurch’s latest interviews with UK claims brokers showed Q3 signalled a return to the market’s gradual upward trend: overall market NPS has risen two points to -1, the highest recorded market
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