Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
The latest quarterly results from Gracechurch’s survey of brokers showed that of the three major UK classes of business (motor, property and casualty), motor remains the worst-performing, but is four
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