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Hardy boss looks to the future after restructure and sale are finalised

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Hardy chief executive Barbara Merry has said the business can now “look to the future”, following a restructure of its property treaty book and conclusion of its sale to US insurer CNA.

The £143m acquisition completed on Monday, following board approval in April. Merry, who has joined the CNA management team as a zone leader, alongside the likes of CNA Europe CEO John Hennessy, has

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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