Claims Charters - Standard bearers
Many saw Allianz Insurance's decision to publish performance statistics as a bold move. Stephanie Denton looks at the pros and cons of a claims charter and asks if other insurers will follow suit.
At the end of last year, Allianz Insurance claimed an insurance first when it unveiled its customer claims charter, outlining a list of promises to its personal lines policyholders, and stated that it
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Tesco Law and the insurer legal services revolution that never was
Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.
Nat cat insured losses hit $127bn despite 10-year economic loss low
Global insured losses from natural disasters totalled $127bn (£94.4bn) in 2025, according to data from the Aon Climate and Catastrophe insight report
60 Seconds With... Woodgate & Clark’s Ian Stevens
Ian Stevens, director of liability operations at Woodgate & Clark, had to deal with a fraudulent claim involving electric underpants, is far from a pen pusher and can’t tell a lie.
European product recalls fall for second consecutive quarter
Product recalls dipped slightly across the EU and UK in Q3 2025, data from Sedgwick shows, noting diverging regulatory approaches, sector-specific risks, and shifting trade pressures are shaping an increasingly complex product-safety landscape.
Throwback Thursday: Record fire loss; Sedgwick buys broker
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when fire claims surged and Sedgwick was buying a broker.
Serial fraudster jailed for exaggerated bag claim
A man has been sentenced to two years in prison after pleading guilty to fraud by false representation and breaching a Serious Crime Prevention Order.
Collaboration is the only way to close the travel claims gap
Mike Brown, head of fraud at law firm Weightmans, argues that without shared claims data, travel insurers remain exposed to opportunistic fraud that costs the industry millions.
Storm Goretti sees Crawford’s claims levels triple
Crawford and Company has reported a tripling of its claims frequency in the aftermath of Storm Goretti, which hit the UK last week.