AI agents tackle abandonment in digital insurance sales
High abandonment rates in direct digital insurance sales can be addressed by artificial intelligence agents, according to OpenDialog AI chief commercial officer Dean Chapman.
Chapman highlighted how 70% to 90% of direct online quote-to buy journeys are abandoned by the customer without purchase.
He argued AI can help with this by taking the characteristics of the best
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Tom Needs to leave Applied Systems
Applied Systems Europe CEO Tom Needs is leaving the tech provider at the end of June, with Dave Chapman being named managing director and leading the company moving forward.
Intact looking at re-entering cyber market in 2027
Intact Insurance is ‘having a look’ at its cyber insurance strategy, and is considering returning to the market in 2027, Insurance Post can reveal.
Howden launches Web3 risk ecosystem
The broking group has expanded its crypto theft insurance product, bringing together specialist vendors across pre-emptive risk management and post-incident recovery.
FCA issues ghost broker warning to young drivers
The Financial Conduct Authority has warned 17 to 25-year-olds about fake car insurance, after research found 49% of young drivers have bought policies through social media.
QBE sounds alarm over supplier AI cyber exposures
QBE has warned UK businesses could be leaving themselves exposed to supply chain cyber-attacks, with only 28% of companies auditing their third-party suppliers’ artificial intelligence systems despite growing concern over the risks.
'Categorically’ no plans for AI job cuts at Aviva
Aviva currently does not expect to reduce headcount in its commercial business as it scales its artificial intelligence operations, according to director of innovation Jason Chambers.
Allianz shifts commercial replatforming timeline
The previously announced commercial replatforming of Allianz Commercial’s product suite has had its timeframe readjusted, according to UK markets director Graham Stait.
Zurich promises to protect employee rights in AI age
Zurich UK has signed a first-of-its-kind artificial intelligence charter to protect employee rights while using the technology responsibly.