Commercial
Bupa site on call.
Health insurer Bupa is converting nearly 40% of the enquiries it receives from its 'call me' facilit...
Allianz bags body IT.
Insurer Allianz Cornhill has purchased a licence to use Computer Sciences Corporation's injury claim...
Helping to cut stress.
Eastgate Legal & Medical Services has launched a new stress management helpline service for small an...
Appointment at Thompson & Bryan.
Loss assessors Thompson & Bryan has made two new appointments. David Kelly from the company's Manche...
IFA expands net venture.
Leading independent financial adviser Inter-Alliance Group plans to expand its internet ventures and...
Working in real time.
The rise of e-commerce has spawned a widely-held expectation of the demise of the call-centre, but automated responses will never satisfy the customers' need to speak to a 'real' person, says Andrew Newman.
NIG in Misys deal.
Broker-only insurer NIG has signed an agreement to develop six new full-cycle electronic data interc...
A bit of a riot: claims payout - Mann & Holt v Lexington Insurance
Commercial Court 20 June 2000 Judge Timothy Walker considered, as a preliminary issue, the true...
Fortis goes up-State.
American company State Farm Insurance is to offer insurance underwritten by another company for the ...
Brokers team up to improve claims.
Broker Jardine Lloyd Thompson has teamed up with the Loss Recovery Group in a bid to improve its cla...
It's a question of sport.
Post Magazine and Norwich Union are offering readers a chance to win a very special prize - a person...
The heat's on in the City.
David Cooper and Carol Connolly examine the burning issues currently affecting executive recruitment in the City.
Aon profit slip despite Euro-rise.
The world's second biggest broker US-owned Aon witnessed a fall in profits of 15% in the second-quar...
Appointment at Granville Baird.
John Fordham has joined Granville Baird as vice chairman of investment banking. Mr Fordham was previ...
Allianz split on sale.
Deutsche Bank is still open to selling off its 4.1% stake in German insurance giant Allianz, the ban...
Eastgate acts to ease stress
Eastgate has launched a new stress management helpline service for small and medium-sized businesses ...
NIG comes to the aid of DMS Plastics.
Insurer NIG came to the assistance of DMS Plastics after its factory in Ludlow, Shropshire, was burn...
Upgrade for Glasses.
Accident repair specialist Glasses has upgraded its Light Estimator System. The electronic estimatin...
Wheels of fortune.
Customer relationship management (CRM) uses client data gathered by companies in the course of their work to make sense of the 'fit' between them and the customer, so turning this knowledge into profit, says David Fanning.
Axa welcomes Woolwich deal.
Axa has strengthened its portfolio of strategic alliances with a new deal with The Woolwich Bank. ...
ERC goes Vianeti.
Reinsurer ERC, part of GE Capital, is to set up an online insurance company in a joint venture with ...
Lucky winners.
The winners of tickets for the Norwich Union British Grand Prix at Crystal Palace are Veronica Wood ...
Donns - a case of PI online.
A massive increase in personal injury and uninsured loss claims has prompted Manchester-based Donns ...
Misys net decisions.
Software company Misys may hire a bank to look at various options for its internet arm, Misys Intera...