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Commercial

Focus partnership.

Focus Solutions, a provider of solutions to automate the sales process in the financial services ind...

Appointment at Axa.

Axa Sun Life has made Mark Hanson head of knowledge management, Andreas Wasmuht head of e-commerce a...

Brit confirmation.

Lloyd's insurance group Brit has confirmed speculation that it is planning to raise money in a bid t...

IT's not what you do ...

A call centre's success comes down to more than just a sum of its parts. The way technology is used to interface with customers is essential and many insurers are beginning to realise this, says Richard Adams.

Baggage handling.

Insurers are beginning to see the merits of outsourcing and many are entrusting their non-core activities to third parties. Shedding their excess baggage gives companies the flexibility to out-manoeuvre the competition, says Simon Threadgold.

Groupama on panel.

Groupama has been selected to join Abbey National's new online 'quote and buy' home insurance panel....

Online access.

Insurance specialist law firm Hill Dickinson is set to give online access to clients of information ...

e-business queries.

Research by iTx Marketing Services claims organisations implementing e-business are facing challenge...

Easy to swallow.

Where the headaches of running an insurance company are concerned, the pain relief an outsourcing specialist can provide is essential - and the savings can be very welcome, says Lynn Rouse.

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