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Commercial

Short-changed.

Too many underwriters and insurance buyers are vague about which e-perils are covered by their insurance and which are not - and it could cost them dear, warn Timothy Goodger and Jill Hampton.

Forward thinking.

From the internet to call centres, claims management systems have moved into the electronic age in leaps and bounds in recent years. But to guarantee insurers remain on top, they must be ready to embrace the new generation of technological advances, says…

Allclear medicals.

Bishopscourt Affinity Solutions is to provide its web-based travel insurance Allclear Plus to carrie...

Beware cuts to training.

Following last September's terrorist attacks in the US, insurers are having to tighten their belts. However, Bev FitzGerald warns against cutting back on training, which could have disastrous long-term consequences for the industry's future.

Rise and call.

The evolution of call centres to deal centrally with a wide range of tasks has been rapid. But while companies focus on costs and productivity, they are failing to capitalise on this link with customers. It is vital the damage caused by this approach is…

Boom or burst?

Vaunted as a major step forward for the industry, is the dotcom bubble about to burst for cybermediaries? David Fanning argues that with increased co-operation and support from insurers, online brokers could make a go of it and that means advantages all…

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