Claims

All is not rosy in the claims handling garden

A recent survey of claims handlers to analyse attitudes to work and management shows that such companies still have a long way to go to provide optimum job satisfaction. Hugh Thompson says businesses that want to succeed should heed the warnings and act…

Are legal services coming home to roost?

A recent trend has seen insurers imposing tighter constraints on their solicitor partners, with many now disbanding their legal panels altogether and bringing the function in-house for reasons of expense and control. David Fanning asks if this is wise,…

Be sure you measure up

In the current environment, captives and their parent companies must pay more attention to corporate governance, says Tony Dowding.

Cheque mate?

The recent conditional fee agreements saga is continuing to be played out in the courts, with a series of new rulings recently raising the game. Veronica Cowan looks at the moves being made to reach an amicable conclusion.

Pressure points

Policyholders continue to see insurance fraud as harmless, so the industry must be more vigilant and tackle the issue as early on in the claims process as possible. George Moss gets a handle on fraud.

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