Claims
Mitsui names new claims director
Mitsui Sumitomo at Lloyd’s has appointed Jonathan Poole as claims director.
Post in print: 13 January 2011
News editor Mairi MacDonald outlines the main news from this week's issue of Post.
Postbox: Customer communication key
I read with interest the recent interview with Imran Ahmed and Tony Sault providing insight into a consumer’s perspective of a motor claim and agree with the findings that demonstrate a “notable difference in satisfaction levels” between groups of…
Claims update - Professionalism: Providing peace of mind
The insurance industry sometimes forgets why people buy their products — to be guaranteed a service when they need it. David Bonehill goes back to basics.
Winter freeze claims tipped to top £3bn
Insurance claims caused by burst pipes this winter are likely to outstrip the £3bn loss arising from the 2007 UK floods after short-staffed insurers were unable to deal with claims efficiently, according to the managing director of the National Flood…
Brownsword joins Digilog
The former executive chairman of Brownsword Group, David Brownsword, has joined fraud investigation business Digilog as its new chairman.
Legal update: Whiplash claims: A pain in the neck
With whiplash costs on the rise, despite safer driving conditions, Steve Caffrey questions the role of claims management firms in commoditising claimants.
Postscript - Five years ago: Insurers eye Football League claim
Looking through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from five years ago reveals.
Claims update: Calculation challenges
The path for a subrogation claim by Air France was cleared when the French court found Continental Airlines responsible for the 2000 Concorde crash. Frédérique Hardy examines the obstacles and challenges inherent in complex recovery actions.
Postscript - 100 years ago: Explosion at Grand Central
Looking through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 100 years ago reveals.
Legal update - Transatlantic triggers: The same but different
Mark Burton and Don Ramsey examine whether the UK can glean potential solutions from the US as the courts continue to wrestle with the thorny issue of what triggers a disease-related EL policy.
Editor's comment: Love is in the air
The theme of romance, marriage and relationship meltdown permeated the insurance market this week.
HNW - film & celebrity memorabilia: No business like showbusiness
The memorabilia sector is a growing market. Veronica Cowan examines why it can be so hard to value items in this burgeoning industry.
Penny Black's insurance week
This week Penny discovered that the forthright chairwoman of the House of Commons transport committee Louise Ellman is well in touch with her inner Jeremy Paxman.
Keelan Westall hails second in-house claims move
Aviva has granted Keelan Westall the authority to process and settle Aviva claims in-house, for amounts up to £2500 net of the excess. The Barbon-owned, Hampshire- based company already has a similar arrangement in place with Zurich.
Uncertainty over Australia flood losses
The scale of the flood losses in Australia remains uncertain, following further devastation from flash floods in the city of Toowoomba.
Legal update - surveyors: Fighting back
As lenders attempt to claw back shortfalls in their security, Robert Crossingham explains how surveyors and their insurers are fighting the banks at their own game.
Law report: Protective gloves were not of a high enough standard
This law report has been contributed by national law firm Berrymans Lace Mawer.
Postscript - 50 years ago: Case for loss over foundering
Looking through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 50 years ago reveals.
Law report: After-the-event policy wording means insurer loses case
This law report has been contributed by national law firm Berrymans Lace Mawer.
View from the top: 2011: a case of déjà vu?
I have started 2011 with a strong sense of déjà vu as my colleagues in our claims teams deal with our customers' problems arising from the recent extreme weather conditions. I recall that January 2010 was much the same following another spell of bad…
Induced accidents are only small part of fraud problem
Policyholders staging or inventing road accidents to file fraudulent claims by far outstrip 'crash-for-cash' fraud — where an innocent policyholder is induced to collide with a fraudster's car, according to Keoghs.
Ex-Columbus MD Linney launches new personal lines intermediary Ancile
Travel claims and assistance provider One Group has set its sights on launching new direct travel insurance brands after setting up a separate intermediary to manage its consumer business.
Law report: Iceland supermarket wins appeal over basket trip
This law report has been contributed by national law firm Berrymans Lace Mawer.