Claims
Trade Voice: Bila’s Brooks on why ‘policyholders good, insurers bad’ attitudes don’t wash
Dan Brooks, British Insurance Law Association committee member, and policyholder coverage lawyer at Wynterhill LLP, discusses why tribalism in the claims sector does not help the insurance industry in the long-run.
How to protect your vehicle against keyless car theft
Keyless car theft is a significant threat to car owners, as well as a challenge for the automotive industry. This content sheds light on five steps motorists can take to protect their vehicles and deter thieves.
Court ruling reduces risk of unexpectedly high credit hire bills
A landmark High Court ruling means credit hire organisations will now need to properly address the issue of impecuniosity at the pre-litigation stage with insurers.
Mitigating the impacts of economic uncertainty using artificial intelligence
Insurers are not immune to the conditions driving uncertainty in our economy. They can, however, take real steps to ensure their business is protected from many of those risks.
Eight types of errors and omissions claims
In this article, Coalition's technology errors & omissions department shares eight examples of professional risks and how they could result in claims.
LV catches out lawyer who exaggerated her symptoms
A non-practicing lawyer from Merthyr Tydfil who attempted to claim more than £250,000 from LV for injuries resulting from a vehicle collision has had her call for compensation thrown out.
Insurance CFOs reveal what keeps them up at night
Data analysis: The insurance industry sees high inflation, a downbeat economic outlook and market volatility as the three biggest threats to profitability this year, according to Moody’s annual survey of chief financial officers from 22 leading European…
View from the top: Money and Mental Health Institute's Conor D'Arcy on how to help customers with mental health problems
Conor D'Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Humanising the claims experience
Helping claimants navigate the emotional and sometimes complicated process of filing a claim and restoring their lives is critical to meeting the promise of insurance and ensuring a positive customer experience.
Half a million claims in broken tribunal system
The fundamental problems in the employment tribunal system exposed during the pandemic have not been resolved, according to analysis of the latest tribunal figures released by His Majesty’s Courts and Tribunal Service.
Uncover consumer perceptions of non-annualised policies (NAPs) and their growing value in the motor insurance market
Motor insurance is changing as consumers’ needs change. A combination of various social and economic factors are altering the way many UK consumers use their cars.
Infographic: Policyholders want a superior claims experience
This infographic sheds light on policyholder feedback about their claims experiences, the factors influencing claims satisfaction levels and why insurers are turning to multi-party communication hubs to raise claims satisfaction scores.
Diary of an Insurer: Criterion Loss Adjusters’ Mark Watts
Mark Watts, high-net-worth adjuster at Criterion Loss Adjusters, watches the weather, analyses forensic reports, and hits the road to assess major fire damage.
Today is the final deadline for entering the 2023 British Insurance Awards
With entries closing at 5:00pm today, time is ticking for you to get your entry in for the 2023 British Insurance Awards.
Home Office urges insurers to ‘be more ambitious’ in tackling fraud
Duncan Tessier, director of economic crime at the Home Office, has warned the insurance industry that it cannot tackle the “staggering growth” in fraud without public-private partnerships.
Exeter University bomb damage excluded from cover in Allianz win
The High Court has ruled that damage to buildings at the University of Exeter caused by the detonation of a Second World War bomb in 2021 was not covered by insurance.
Customer story: AXA Switzerland is detecting fraudulent claims in real-time using AI
AXA Switzerland needed a solution that could ensure a fast and easy claims process while stopping fraud, a challenging combination.
BIA 2022 Award Winners video: Commercial Lines insurer of the Year, Nick Hobbs
Following its success in winning the highly coveted Commercial Lines Insurer of the Year award at the The British Insurance Awards 2022, content director Jonathan Swift caught up with Nick Hobbs, chief distribution and regions officer at Allianz…
‘Major reset’ expected in motor personal injury two years on from whiplash reforms
Minster Law CEO Shirley Woolham said following a complex year that saw industry come out of a pandemic and continue to deal with the aftermath of whiplash reforms, the personal injury motor market is transforming into a different landscape.
Dance v East Kent University Hospitals NHS Foundation Trust 2022
The case of Dance v East Kent University Hospitals NHS Foundation Trust 2022 provides some useful points in relation to recoverability of ATE premiums in clinical negligence (CN) cases. Read this short blog to find out more.
Breakdown insurers sceptical over £200m investment to fix potholes
Chancellor Jeremy Hunt pledged a further £200m to help tackle the pothole problem in Wednesday's budget, but breakdown insurers are sceptical over its effectiveness.
Law firm reprimanded after criminal employee defrauds Aviva
Harwood has been found liable for losses, damages and costs incurred by Aviva after recruiting a solicitor with a criminal record.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
Podcast: Lessons the insurance industry learnt from Covid-19
The industry has learnt to communicate more clearly what is and isn’t covered by insurance policies, according to the Association of British Insurers, Allianz and Genasys.