Claims
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings
Adapting alternative dispute resolution could save insurers £30m in 2022
The case for adapting alternative dispute resolution urgently needs to be revisited according to Stewart McCulloch, managing director at Claimspace, who believes this could save the industry 'tens of millions' in court cost as well as release the…
Video Q&A: Carpenters Group CEO Donna Richards on staff, society and sustainability – what makes a business a stand out in 2022?
Post content director Jonathan Swift talks to Carpenters Group Donna Richards about sustainability and what her business is doing to improve the impact it is having on the environment?
Zurich’s David Nichols explains why customer communication is key to tackling the global supply chain challenge
The global supply chain challenge has far-reaching implications for every financial sector. David Nichols, UK chief claims officer at Zurich Insurance, details the importance of keeping customers and suppliers both informed and engaged.
Analysis: Illegal e-scooters hit insurer claims reserves to tune of 'hundreds of thousands'
Insurers are already reserving ‘hundreds of thousands’ of pounds for collisions involving third-party private e-scooters – but the vehicles aren’t legal on public roads yet.
Three BI cases collectively seeking up to £960m to be heard back-to-back by court
The Commercial Court is set to hear three cases relating to Covid-19 business interruption claims made under the Marsh Resilience wording back-to-back over five weeks in June and July.
EY: investor confidence in UK FS hits new high; James Hallam backs broker start-up; Lloyd's approves insurtech Syndicate and Pen inks £300m QBE deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Tesco offers refunds after 'misleading information' motor insurance renewal breach
Tesco Bank will refund some motor insurance customers following a breach regarding "misleading information" about no claims bonus protection in renewal letters.
Self-driving car users should be off the hook for range of offences, commissions set out
The Law Commission for England and Wales and the Scottish Law Commission have proposed the creation of an Automated Vehicles Act that would shift the responsibility away from drivers of self-driving cars.
Judge to hand down Corbin & King v Axa BI decision 'as quickly as possible' as trial ends
The trial in the case of Corbin & King v Axa, the outcome of which is eagerly anticipated by insurers and would-be business interruption claimants alike, came to a close on Wednesday.
General Insurance Fraud Committee hopeful on spam advert legislation
The General Insurance Fraud Committee is hopeful that online advertising will be included in the Online Safety Bill, Clare Lunn, director of financial crime at LV GI and chair of the GIFC told Post.
Axa and Corbin & King trade arguments on first day of BI cover trial
The trial between upmarket restaurant group Corbin & King and Axa began on Tuesday, with Mrs Justice Cockerill hearing submissions from both sides.
Analysis: Covid BI disputes rage on a year after Supreme Court judgment
The final bill for coronavirus-related business interruption claims could yet run much higher than the £1.3bn paid out so far depending on how issues left unanswered are resolved in the months – and possibly years – ahead.
Insurers ask loss adjusters for furlough deduction data as potential litigation looms
Loss adjusters have been asked by insurers to quantify furlough payment-related savings on Covid-19 business interruption claims.
Allianz: cyber usurps BI as biggest risk; Direct Commercial gets PE investment; Ford and ADT reveal JV Canopy; and Tractable launches AI Property
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Das compensation in ex-CEO fraud case lowered as insurer’s 'lack of candour' criticised
Das is now set to receive £5.96m rather than £8.28m in compensation from its fraud case against three former senior employees.
Q&A: Helena Evans, CILA
Helena Evans replaced Shaun Kelly as president of the Chartered Institute of Loss Adjusters. She spoke to Post about plans for the next year and the legacy she hopes to leave behind.
Briefing: 10 insurtech start-ups to watch in 2022
For a seventh year running, Post content director Jonathan Swift scans the insurtech space and identifies a host of up-and-coming businesses potentially worth watching over the next 12 months and beyond.
Allianz in regional commercial restructure; GRS extends global reach with adjuster tie-up; Movo buys three; and Tractable strikes two new deals
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Blog: Why customer service scores are falling behind consumers’ expectations
Chris Mcilduff, chief customer officer at Davies Group, mulls what insurers need to do to keep up with changing customer expectations as the level of customers experiencing service issues with organisations increases.
Building material shortages pile on the pressure
With building material shortages expected to continue into the 2022, loss adjusters and insurers have been urged to work together to support the repair sector.
Analysis: Loss adjusters’ BI avalanche experience – from portals to what comes next
Loss adjusters have praised the use of technology to meet Covid-19 related business interruption claims and called for more enhancements as the market adapts its systems and approaches.
Interview: Stuart Hardy, Forum of Insurance Lawyers
Stuart Hardy, partner at BLM, was appointed as president of the Forum of Insurance Lawyers in November last year, succeeding Jennette Newman. He spoke to Post about his plans for the next year, challenges facing the industry, how the whiplash reforms…
Aviva strikes five-year motor deal with Prestige; Aston Lark inks two more deals; Adiona partners with Duck Creek; and Corvus reveals London market buy
For the record: Post wraps up the major insurance deals, launches and investments of the week.