Claims
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Rural crime risks on the rise for UK farmers as ACE celebrates first year
Farmers are being advised by their insurers to beef up their security as the challenging economy may prompt a rise in rural thefts while soaring agricultural machinery values will make the countryside even more attractive to criminals.
Claims Portal appoints Phil Dicken as chair
Phil Dicken has been named the chair of Claims Portal Limited.
Claims Apprentice 2022: Episode three – Marine insurance treasure hunt
After the claims handling task in episode two, Teams Build and Unite regroup and, following a short rest, are ready for the next challenge.
Q&A: Sarah Murrow, Allianz Trade
Allianz Trade UK & Ireland CEO Sarah Murrow speaks to Post about her first year at the helm, dropping the Euler Hermes name, and the role that credit insurance can play as a post-Covid-19 growth tool.
Concerns raised over government putting ‘profits above the injured’ as Vnuk cut takes effect
A personal injury expert has raised concerns that the new motor insurance legislation cutting the Vnuk law, puts “profits above the injured”.
Greggs ups Covid BI claim against Zurich to £150m ahead of trial next week
Greggs has upped the sum it is claiming from Zurich in a High Court dispute over Covid-19 business interruption losses to in excess of £150m.
Apil calls for DfT to enforce speed restrictions on e-scooters and make helmets compulsory
The Association of Personal Injury Lawyers is calling on Department for Transport to enforce speed restrictions on e-scooters and make helmets compulsory for riders ahead of anticipated government consultation on legalising privately-owned e-scooters.
Insurers call for GTA to be mandatory as motor repair industry faces multiple challenges
As the General Terms of Agreement is currently under review, industry has called for the agreement to be made mandatory, however others believe cross-sector collaboration will be crucial to build sustainable future for the sector.
Brettell to replace Jepp as MD of Zurich Municipal
Amy Brettell will succeed Andrew Jepp as managing director of Zurich Municipal, after he steps down to explore new opportunities after 40 years at Zurich.
Claims Apprentice 2022: Episode two – Claims handling challenge
Now that our final six contestants have been put into teams and decided upon names, it is time for the apprentices to tackle their first task.
Q&A: Philip Barmby, Brawdia
After a year in business, Philip Barmby managing director of Brawdia, tells Post about the factors that have supercharged Brawdia's launch, and what he expects from the next 12 months.
Aviva vindicated in High Court as judge rules 'free and frank' exchanges must be permitted
The High Court has found in favour of Aviva in a defamation case from a medical legal expert, in a ruling “likely to be of benefit not only to road traffic accident insurers but also litigants more generally”.
Intelligence: Rural crime – cutting back the harvest criminals
Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced.
HV batteries ‘break the claims process’ and stymie adoption of electric vehicles
Insurers “can’t recognise the value” of high-voltage batteries within the claims process, an industry expert has warned.
Aviva wins TSB tender; Gallagher Re to recruit 40; Pine Walk Capital launches MGA; and Beazley launches Crypto Guard
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FCA move to ban ‘phoenixing’ a step in the right direction but more could be done to stop dishonest CMCs
Financial Conduct Authority plans to impose significant changes on claims management companies that would prevent ‘phoenixing’ are a step in the right direction but the industry has called for more action to stop dishonest CMCs.
Blog: Brand legacy vs digital innovation within the insurance industry
As customers now expect their insurance provider to have strong digital capabilities, companies can no longer rely on brand loyalty alone to appeal to their audiences. Kelly Ward, chief sales and distribution officer at Axa Partners UK, considers how…
Claims Apprentice 2022: Episode one - Meet the six finalists
After a year wait Claims Apprentice is back and the field has been whittled down to six candidates, all competing for the prize of becoming the 2022 champion.
Insurers pick at Stonegate’s causation and aggregation arguments as Covid BI trial continues
The High Court battle between the UK’s biggest pub group and three insurers – MS Amlin, Liberty Mutual and Zurich – continued on Tuesday with the insurers taking issue with the pub group’s submissions regarding causation and aggregation.
Intelligence: Managing the fire risks associated with lithium-ion batteries
With lithium-ion batteries becoming commonplace in everyday life, Post investigates the risks associated with them, and how insurers are incorporate such risks into policy terms.
Intelligence: Insurers must brace now for the oncoming inflation storm
Inflation is front of mind for the general public – and that is no different for the insurance market. David Worsfold investigates how prepared the sector is for inflation rises and how they can make sure customers see insurance as a must-have instead of…
Stonegate underscores varied pandemic impact on individual establishments as £1.1bn Covid BI trial gets underway
Stonegate kicked off its Covid-19 business interruption suit against its insurers on Monday, claiming that “the story of no two venues during the pandemic is the same”.
Analysis: What is driving the increase in credit hire fraud
With Aviva reporting a 10.7% increase in motor injury claims fraud, Post investigates what is driving the increase in credit hire fraud.