Claims
Case managers: Servants of too many masters?
Andrew Underwood looks at the role played by clinical case managers in the claims process for seriously injured patients and suggests how the system could be improved to benefit claimants.
Insurance Insight October: Exclusive online content now live
Insurance Insight October is now live with a review of the Portuguese general insurance market and a close look at rates across the continent, as well as the first in a regular View From the Top slot, and leading market commentary on European insurance…
Household - pricing pressures: Put your house in order
Household insurance is entering a make or break phase and brokers and insurers need to be disciplined, yet flexible, to remain competitive, says Craig Allen.
Legal Services Board backs Consumer Panel over referral fees
The Legal Services Board has today published proposals for improving the regulation of referral fees and arrangements.
News analysis - Fraud: Some distance to go
While fraud detection has increased over time, there is still much more the industry could be doing in its approach. Lorraine Carolan and Craig Dickson report on what is holding it back.
E&Y warns of 'black hole' investment in risk management
Almost half (41%) of global companies plan to increase their spending on governance, risk management and compliance in the next 12-18 months, but around the same number (44%) admit they find implementing these measures difficult.
BIS 2010 - News: Public sector can help fight against fraudulent applications
The public and private sectors should be working together to tackle fraud at the point of application.
CEA warns of consumer detriment following ECJ ruling on sex
The CEA, the European insurance and reinsurance federation, has warned that there could be far-reaching implications for the price and availability of insurance cover if today’s opinion by the advocate general is upheld by the European Court of Justice.
BIS 2010 - Introduction: The view from the hill
Anthony Gould outlines the key debating points from two busy days in Tower Hill.
Insurers tipped to be smartphone app leaders
The Insurance sector is one of the fastest to jump on the 'App bandwagon' creating bepoke Apps for smartphones such as Iphones and Google Android, it has been claimed.
North of the Border: animals acts: don't give a dog a bad name
As readers will be aware, north of the border, unlike in England the pre-action protocol for personal injury claims is entirely voluntary and has no statutory basis. Many insurers and claimants firms are signatories to the protocol and have found it…
Pair of insurers join anti-Jackson alliance amid ATE fears
Concerns over the future of the after-the-event insurance market have driven two insurance companies to become founder members of the Consumer Justice Alliance.
IFB readies household, EL and PL fraud models
The Insurance Fraud Bureau has admitted it is involved in discussions with home, employers' liability and public liability insurers to strengthen fraud detection rates beyond the motor insurance sector.
Aviva hires ex-Capita man Briggs
Former Capita Insurance Services chief executive Matthew Briggs has returned to the market to take up a role in Aviva's claims division.
Interview - Andrew Homewood: A developing role at the CILA
With 35 years in the industry, new CILA president Andrew Homewood is well placed to guide the institute through an important phase in its development. Leigh Jackson finds out his plans for the organisation.
AM Best commentary: Keeping the balls in the air
While hardly a vintage year for the general insurance sector, 2009 did see an overall improvement due to investment earnings - but, says Catherine Thomas this year is unlikely to match up.
In series - Claims management: Making a difference
Technology should be a major facilitator for insurers as they seek to control costs and improve customer satisfaction. But Russell Crewe asks if the balance is right yet.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Audatex system outage blasted by Axa
Axa Insurance has labelled a system outage at claims software firm audatex “unacceptable”, after a glitch left motor insurers with a four-day delay in processing repair assessments.
Post Magazine – 30 September 2010
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
Post Magazine – 16 September 2010
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
Marsh calls for stronger focus on risk
Europe’s largest companies will need to spend more time and resources on long-term strategic risk planning to avoid being vulnerable to changing market conditions.
Marsh calls for stronger focus on risk
Europe’s largest companies will need to spend more time and resources on long-term strategic risk planning to avoid being vulnerable to changing market conditions.
IFB agrees Detica software deal
The Insurance Fraud Bureau has entered into a five year contract with Detica for the implementation of its Net Reveal counter fraud software.