Claims
How does artificial intelligence make subrogation viable and valuable?
Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party.
Fidelis breaks ranks in Aercap lawsuit as insurers clash over defences
Fidelis has been permitted to join a $3.5bn lawsuit brought by the world’s largest aircraft leasing company Aercap as a third defendant, despite objections from fellow insurer AIG.
Is Direct Line’s profit warning a bellwether of more bad news to come?
Content director's view: Jonathan Swift reflects on what Direct Line Group's trading update, and decision to scrap its 2022 dividend, might mean for both it and the UK insurance market.
Q&A: IFB director, Ursula Jallow
Newly appointed director of the Insurance Fraud Bureau, Ursula Jallow, spoke to Insurance Post about her plans to lead the industry's collective fight against fraud.
Defra to set out recommendations to reduce flood risk
The Department for Environment, Food and Rural Affairs is looking to introduce a new approach to sustainable drainage, which is set to be incorporated into new developments in England to reduce flood risk.
Direct Line Group shares fall off a cliff as it scraps dividend for 2022
Direct Line CEO Penny James has announced that the board "no longer expects to declare a final dividend for 2022" after a significant increase in claims as a result of the prolonged period of severe cold weather in December, causing its shares to crash.
Five key KPIs in insurance fraud detection and why you should be tracking them
Preventing, detecting and recovering payments on fraudulent claims are key objectives for SIU teams.
Fresh multimillion pound Covid BI claims hit Allianz and Liberty
Three years on from the onset of the spread of Covid-19 around the world, insurers continue to face fresh business interruption claims that run into the tens of millions.
Tech trends #16: How technology is transforming P&C insurance
In this short video, Laura Drabik, chief evangelist at Guidewire outlines how new technologies enable insurers to make a profound difference in people's lives.
Mould in properties is becoming a growing insurance issue
The death of two-year-old Awaab Ishak in a housing association flat has certainly placed the health risks posed by mould firmly in the limelight. Edmund Tirbutt explores the implications of this for the insurance industry.
New data sources to enrich the insurance claims experience
Customer data management and identity solutions have emerged to allow insurance providers to process claims quicker from verified parties while adding appropriate review processes for high-risk claims.
IoT drives innovation in insurance
The number of IoT connected devices is expected to increase to over one trillion devices by 2025, providing an enormous data set for insurance analysis.
Misstatements and errors: Opportunistic home insurance claims fraud adds up to millions
Two-thirds of home insurance consumers think it is somewhat, or completely acceptable to manipulate the information they provide to price comparison sites to keep prices down.
Retiring Muress replaced by Simoncic at Sedgwick
Market moves: Sedgwick international chief executive officer Ian Muress has announced plans to retire on 31 March, when he will be replaced by Tom Simoncic.
FOS car valuation complaints have spiked since 2018
Complaints to the Financial Ombudsman Service regarding the valuation of cars during the claims process rose by 45% from 2018 to 2020, according to a Freedom of Information request made by Insurance Post.
Blog: The importance of getting the appropriate IP cover for SMEs
Intellectual property infringement struggles of SMEs are often overshadowed by battles such as David vs Goliath or Apple vs Samsung. It is often thought that SMEs are not in a position to take on a Silicon Valley giant but Maddi Brown, intellectual…
Four biggest challenges facing insurers in 2023 revealed
To help you prepare for the challenges and opportunities of the next 12 months, Insurance Post spoke to insurance analysts and regulatory experts to uncover four things you need to know about what 2023 holds in store for the industry.
Diary of an Insurance Post Editor: Emma Ann Hughes
To give you a taste of one of our new features for 2023 – Diary of an Insurer - here is Diary of an Insurance Post Editor.
Blog: How to use data to mitigate the risks from flash flooding
With the October rainfall total for England reaching 99.6mm, which represents 130% of the 1961 to 1990 long-term average for that time of year, Caroline Elliott-Grey, product manager and Heikki Vesanto, manager of insurance GIS data science, Lexis Nexis…
Metallica loses lawsuit against Lloyd’s underwriters
The Superior Court of the State of California has ruled Lloyd’s of London underwriters do not need to pay for losses stemming from Metallica's six South American concerts that were cancelled when Covid-19 struck.
Government unveils plans for stronger protection against terrorism attacks
Insurers have called new legislation, which will be introduced to tighten security at venues in the wake of the Manchester Arena bombing, an “important step in enhancing the protection of the UK’s publicly accessible locations."
Alternative ways to resolve tenancy disputes
Alternative dispute resolution has been on something of a rollercoaster ride in recent years. While formal mediation meetings come first to mind, numerous ADR mechanisms have been developed to suit different legal processes.
Family of fraudsters ordered to pay Admiral £150K
The courts have ordered a family to pay insurer Admiral’s legal costs, estimated at more than £150,000, after they dishonestly claimed their son had significant injuries following a road traffic accident in 2012.
Review of the Year 2022: Claims and Legal (part two)
Senior claims figures look back on 2022 and reflect on what 2023 might bring.