Claims
Fraud Focus: DWF's Jamie Taylor asks if small is beautiful
Does a small claim equate to a small risk of fraud detection? How might fraudster behaviours change once the seemingly inescapable raising of the small claims track limit is implemented?
Outsourcing: Shaping up to demonstrate customer focus
Service providers and insurers are sharpening up their outsourcing practices to bring them into line with tough new regulatory demands outlined by the Financial Conduct Authority a year ago.
AIR Worldwide estimates Alberta fire insured losses at over £2.4bn
Catastrophe modeling firm AIR Worldwide is estimating between C$4.4bn (£2.4bn) and C$9bn (£4.8bn) of insured losses for this month's huge Alberta wildfire.
Claims management company fined £250,000 by ICO after making 17.5m nuisance calls
Blackburn-based Check Point Claims has been fined £250,000 by the Information Commissioner’s Office, which launched an investigation following 248 complaints.
Blog: Proposed whiplash reforms are cynical
Andrew Twambley, founder of Injury Lawyers 4 U and spokesman of Access 2 Justice, reacts to the proposals put forward by Allianz's head of technical claims Sarah Mallaby to clamp down on claims farming.
North of the Border: Reform of the civil court
The changes to Scotland's civil court system have taken effect – what exactly do they entail and how is the transition going?
Blog: Flood Re is a sticking plaster
Flood Re, the scheme launched in early April to provide affordable home insurance for flood-prone regions, has real limitations.
Covent Bridge completes first UK acquisition
Investigation firm Covent Bridge Group has acquired Surrey-headquartered BDL Investigations, marking its first acquisition in the UK.
Legal: Macro trends to hit casualty market
The London insurance district is plugged into so many global markets that macroeconomic issues on the other side of the world can translate into problems much closer to home.
Claims Awards Asia-Pacific 2016: Entries now open
The entry process for the Claims Awards Asia-Pacific is now open.
Telematics tales: Home is where the app is
For the past five years the general insurance industry has been buzzing about telematics.
C-Suite Insurer: Zurich's Karl Helgesen on the unprecedented pace of technology
As I look out to the horizon I can't help but feel incredibly excited and perhaps a little apprehensive. We are seeing technology develop at an unprecedented pace, coupled with a sharpened focus on the customer and a reform agenda that could change the…
56% worry about insurance of driverless cars
More than half of drivers worry they will automatically be classed as ‘at fault’ by insurers if they are involved in an accident with a driverless car, according to a survey.
Ex-RSA claims handler gets 10 months jail following fraud conviction
An RSA claims handler admitted to illegally sharing customer details with a law firm as well as adding friends and family to genuine claims.
Claims Conference Hong Kong returns this week
The Claims Conference Hong Kong returns on Tuesday at the Renaissance Harbour View hotel in Wan Chai.
Insurance Post: May 2016
The news this week, in case you missed it. And introducing our monthly edition.
Officials raid two CMCs as part of wider crackdown
Two rogue claims management companies suspected of ripping off hundreds of people have been raided as part of a wider crackdown.
ILAA to launch review service for disputed claims
The Independent Loss Adjusters Association will launch a claims review service next Tuesday (10 May) in a move to help cut down on legal costs over disputed claims.
Blog: Fresca-Judd prompts rethink on landlords' cover
The Fresca-Judd case was good news for tenants - but not for insurers attempting to claim back costs for property damage. What lessons should be learned by landlords and those providing cover?
Alberta wildfires could cost Canada's insurers over £4bn, says Bank of Montreal
Over 40 wildfires in Alberta, Canada could cost insurers as much as C$9bn (£4.8bn) according to the Bank of Montreal.
Enterprise Act to come into force on 4 May 2017
The Enterprise Act was granted Royal Assent yesterday (4 May), with policyholders able to claim damages for the late payment of insurance claims in 12 months' time.
Research – InsuraInsight: Thinking small
SMEs are often described as the life blood of the UK economy. But what do these business owners and their insurance providers really think about the products and services they receive and offer? And how do both think these could be improved?
Ice cream van fraudster feels the heat from IFED and insurers
A man who was involved in staged accidents using an ice cream van has been convicted on fraud charges. The crash-for-cash scam would have cost insurers almost £100,000 if they paid out in full.
Allianz: £5m spent on litigation is ‘priceless’ in terms of deterrent effect
Allianz spends an average of £5m every quarter defending against spurious claims, but last quarter saved £2.5m.