Claims
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.
Government to review Civil Liability Act as cost of OIC portal is revealed
Almost seven years after the Civil Liability Act received Royal Assent, Insurance Post understands the government is scheduling to do a full review of the 2018 legislation.
Why telematics is far from dead and buried
Liam Parker, Winn Group’s telematics and electric vehicle first notification of loss manager, shares why telematics far from being on the wane should be at the heart of modern motor claims handling.
Spotlight: Do insurers dream of electric fleets?
The New Year rang in the beginning of the end for petrol and diesel vehicles in the UK. With the 2030 deadline set to curtail the sale of new ICE vehicles, this article sheds light on insurance industry sentiment towards electric vehicles.
Why loss adjusters are more than just financial gatekeepers
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, explains how the role of loss adjusters play in the industry is increasingly pivotal.
Storm Éowyn losses pegged at ‘moderate’ £520m
Perils has this morning (10 March) disclosed its initial industry loss estimate for Storm Éowyn, which affected the Republic of Ireland, Northern Ireland and the Central Belt of Scotland from 24 to 25 January.
Spotlight: Electric vehicles charge ahead
The future of driving is electric, and the momentum is building – but are UK insurers ready to meet the challenge? This article assesses the prospect of accelerated EV growth in 2025 and what it means for the insurance industry.
Storm-related claims surge in Q4 2024
Verisk’s latest property report for UK claims has revealed a 62% surge in storm-related claims in Q4 2024 compared to the third quarter.
Spotlight: Better terms for the GTA?
Industry guidelines and protocols covering replacement vehicles and repairs haven’t always met with consensus from insurers and credit hire firms. This article focuses on how the new General Terms of Agreement might fare.
The hidden risk of underinsurance for SMEs
Underinsurance is a silent, yet costly risk for UK small businesses, with an estimated 80% of SMEs underinsured.
Why I won’t accept discrimination and challenge it
Dr Lynn Gordon, chief medical officer at Charles Taylor Assistance, shares the discrimination she faced, why she will never accept prejudice and the importance of continuing to challenge it.
Davies’ Fairbrother on breaking the barriers women face
Gillie Fairbrother, global responsible business officer at Davies, confronts the biases women in insurance face and shares how her organisation has increased female leadership representation from 22% to 33%.
Stopping home insurance costs going through the roof
How property risk is changing – and why you should remove moss from your roof – is explained in the latest Insurance Post Podcast.
Crawford’s Norman on steps to reduce female burnout
Suzie Norman, HR director of UK & Ireland at Crawford, considers the different societal pressures placed on women working in insurance and outlines how the claims specialist has introduced policies to reduce female burnout.
What makes pet insurance customers happy revealed
Admiral and Agria have the greatest proportion of extremely or fairly satisfied pet insurance customers, according to the latest research by Fairer Finance.
Q&A: Nick Kelsall, Marshmallow
Marshmallow’s claims director, Nick Kelsall, sits down with Insurance Post to talk about his move from Allianz, his lookout for talent while growing 'a claims team for the future', and what the company is planning regarding fraud in 2025.
Throwback Thursday: Cue’s success and Lloyd’s IT puzzle
Insurance Post’s Throwback Thursday returns to February 1995, reminding you what happened this week in insurance history, when Cue was already spotting fraud, and Lloyd’s was struggling with IT.
Zurich warns Labour’s £1.6bn pothole pledge won’t make a dent
Zurich Municipal has warned the extra £1.6bn Labour pledged to tackle potholes falls far short of the £15.6bn needed to repair the local road network.
AI in insurance: Revolutionising risk and reward
While it’s clear that AI offers remarkable benefits in processing claims, predicting risks, assessing damage, underwriting and more, it also raises critical ethical questions.
Swiss Re’s UKI CEO on lessons learned from Storm Eowyn
Jason Richards, CEO of property and casualty reinsurance for the UK & Ireland at Swiss Re, counts the cost of the chaos caused by Storm Éowyn and argues the insurance industry and the UK government needs to work together to improve current properties and…
Q&A: Howard Dean, Forum of Insurance Lawyers
Howard Dean, president of the Forum of Insurance Lawyers and partner at Keoghs, talks to Insurance Post about his career, the new government, and the Ogden rate shift.
Why technology is making the human touch in claims more important than ever
View from the Top: Technology is transforming insurance, but claims handling still depends on expertise and empathy. Margaret Murphy, claims director at CFC, discusses the balance between digital tools and human insight.
Throwback Thursday: Polaris on target and Sedgwick’s growth plans
Insurance Post’s Throwback Thursday steps back in time to February 1995 to remind you what was going on this week in insurance history when electronic point-of-sale technology began and Sedgwick’s CEO looks to the future.
‘Coordinated action’ required to bring premiums down, says ABI
The director general of the Association of British Insurers, Hannah Gurga, has told Insurance Post that collaboration between the industry and government can offer ‘practical solutions’ to industry issues.