Claims
Involving all parties in the process can reduce the claims cost and duration: Allianz’ Rogers
With cost of materials and labour increasing, Allianz head of property claims says working with brokers and loss adjusters on claims can help make liability decisions quicker and keep the duration cycle and costs down.
Blame laid at the OIC portal for unexpected fall in PI motor claims since pandemic
Personal injury motor claims decreased despite more traffic since the pandemic, according to CRU figures, with blame being directed towards the government portal
Intelligence: Fanning the flames – what is causing the fires on containerships?
With more than 70 reported fires breaking out on containerships in the past five years, cargo fires are a priority concern for marine industry. Post investigates how these fires are starting, and what is being done to address this issue.
Biba targets a return to verbal communication with brokers to combat 'misunderstanding'
The British Insurance Brokers' Association wants insurers to bring verbal communication with brokers back to the claims process to "cut down the misunderstanding rate".
Allianz's Nick Hobbs on how insurance can provide stability in uncertain times
With the world becoming more uncertain and volatile with each passing week, Allianz chief distribution and regions officer Nick Hobbs outlines how the insurance industry can help, beginning with indexing inflating exposures and reconsidering indemnity…
Blog: Will class actions follow a US ruling and become the norm in the UK?
Class actions involving multiple parties and multimillion-dollar payouts have historically been confined to the US, but following a historic ruling in Merricks v Mastercard, Samantha Silver and Barnaby Winckler, partners specialising in product liability…
Greggs alleges 'hundreds, perhaps thousands' of separate losses in Zurich aggregation trial
The trial in the case of Greggs v Zurich drew to a close on Tuesday, in a shortened process which forwent opening statements and cross-examination of expert witnesses.
Wildfires in the UK highlight greater need for 'robust' property design, planning and construction
An increase in claims numbers are expected following the wildfires in the UK, but experts urge more preventative measures.
Arbitration could shorten the whiplash portal’s 175 day wait for settlements to ‘three to 10 days’
An arbitration service has claimed OIC delays could be shortened from six months to “three to 10 days” if parties are no longer allowed to play games.
Blog: Insurers and loss adjusters need data and tech-enabled cooperation
With general inflation sending costs through the roof and extreme weather causing claims surges more often, tight collaboration is absolutely crucial to handle claims – and technology and data can enable this, writes Eibhlin Swan, head of supply and…
LV's Martin Milliner on how to protect customers from fraud
Martin Milliner, claims director at LV General Insurance, outlines the amendments lawmakers should make to the Online Safety Bill to protect the public and raise awareness of cyber crime.
Various Eateries argues for 'per premises' case in £16m business interruption claim against Allianz
The trial in the case of Various Eateries v Allianz ended last week, with the UK restaurant chain and its insurer exchanging arguments in closing statements.
Intelligence: Fears rise over flood affordability for all UK homes
The Bank of England has warned in its latest Stress Test that if no additional action is taken on climate change, then insurance could become unaffordable to some UK homes when Flood Re ends in 2039. Edmund Tirbutt investigates
London Ghost broker sentenced; Just Travel buys Alpha Underwriting; Coalition and We Fox raise $650m combined; and WTW acquires Glasgow firm
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Housing disrepair paves the way to a perfect storm – are insurers ready?
With the recent whiplash reforms squeezing profit margins, Jared Mallinson, partner and head of counter fraud at Horwich Farrelly, considers whether the insurance industry is facing a new claims epidemic, with the social housing industry reporting a rise…
Zego withdraws job offers and makes 17% of staff redundant due to increased costs
Motor insurance provider Zego withdrew job offers it had extended due to increased costs, which also led it to make 17% of its staff redundant.
Claims Apprentice 2022: Episode five - ESG/sustainable claims challenge part two
Having scripted and filmed the videos to promote their ESG/sustainable claims solutions - and polished the accompanying leaflets - Team Build and Team Unite get to find out who pocketed the most investment at the Insurance Post Claims Leaders Summit.
Shortlist for 2022 Insurance Post Claims and Fraud Awards revealed
The shortlist is now out for the 2022 Insurance Post Claims and Fraud Awards.
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
Government and insurers warned to 'wake up' to planning reform before Flood Re ends
Flood Re CEO Andy Bord has called on the government to take a “once in a generation opportunity” and reform UK planning policies to reflect growing flood risk.
Aercap names AIG and Lloyd’s in $3.5bn lawsuit over planes seized by Russian airlines
Aircraft leasing giant Aercap has launched a $3.48bn (£2.93bn) lawsuit against its insurers as it seeks to recoup losses incurred by the seizure of 141 planes by Russian airlines following Russia’s invasion of Ukraine earlier this year.
Ecclesiastical accused of putting its reputation above abuse survivors as mishandling settlement exceeds abuse settlement
Insurer Ecclesiastical is facing criticism that is cares more about its reputation than child sexual abuse survivors after it paid out more for revealing the identity of survivor than it has for the abuse the survivor suffered.
Blog: A year after London's flash floods, property resilience is still a top priority
On the anniversary of London’s flash floods, George Culbert, associate director at insurance-focused construction consultancy Brawdia, explains how, after the year since the floods, sustainability and resilience has become a key priority for insurers,…
Trade Voice: Adjusting’s human touch can attract talent, says Cila’s Helena Evans
Helena Evans, president of the Chartered Institute of Loss Adjusters, argues that loss-adjusting firms have a unique selling point within the insurance industry when it comes to recruiting the next generation – and diverse range – of talent.