Claims
How personalised interactive videos enhance customer experiences
One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases.
Judge hands insurers win in ‘far from conclusive’ Stonegate, Greggs and Various Eateries BI cases
Justice Butler, one of the two judges on the FCA test case last year, has handed insurers a win today when passing down judgment on the three cases relating to the Covid-19 business interruption losses of Stonegate, Greggs and Various Eateries.
Video: Prospects of success
In this video, ARAG's Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, discuss the 'prospects of success' clause and why it is essential to the availability and affordability of legal expenses insurance.
Perils pegs London’s 2021 summer flood losses at £281m
Perils has pegged insurance and reinsurance industry losses for London floods that took place between 12 and 14 July 2021 at £281m.
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details.
DAP integration with modern core systems
With increasing competition in the P&C insurance market, the pressure to deliver on claims experiences that alleviate customer anxiety and speed up the claims process is high.
Video: Your ARAG appointed solicitor
In this video, Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, explain how ARAG's ability to appoint specialist solicitors benefits our policyholders and makes legal expenses insurance affordable for families and…
The rise of parametric insurance
Parametric insurance is characterised by offering predefined pay-outs that will be paid based on predetermined events or parameters taking place, regardless of the actual loss caused.
Top 100 UK Insurers 2022
To date, the UK non-life market has been able to withstand the impact of operating challenges and with capital adequacy robust, William Keen-Tomlinson explains why the market has something of a buffer to absorb future uncertainty
Unrepresented claimants continue to sit below 10% according to OIC
The fifth tranche of data from Official Injury Claim portal shows that unrepresented claimants still make up less than 10% of its users, while the time taken to settle claims increases yet again.
Das UK partners with Admiral; IFB partners with GIFC and Ifed; Canopius names head of change
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Malcolm Hyde, Aviva, DACB, HF, NFU Mutual, Sedgwick and Zurich big winners at the Claims and Fraud Awards
Law firm HF took home three awards at the Claims and Fraud Awards last night, at an event that saw former Chartered Institute of Loss Adjusters executive director Malcolm Hyde, pictured, pick up the Achievement Award.
Motor insurers and credit hire companies agree maximum daily settlement rates
Motor insurers and credit hire companies have signed an interim agreement on increasing certain hire rates to enable both sides to navigate their way through the current challenges in the motor claims supply chain.
FCA highlights shortcomings in insurers' handling of BI claims as sum paid out hits £1.5bn
The Financial Conduct Authority has identified key areas where firms did not meet its expectations regarding fair treatment of customers when dealing with their business interruption claims.
Spotlight: Payments - The competitive difference in digital adoption
Digital adoption has been a key focus for the insurance industry in recent years. Vincent Belloc explains why regulation changes mean insurers need to double down on these efforts to develop more customer-centric experiences while keeping privacy a top…
Clegg Gifford employee wins age discrimination case after being told he has been around ‘as long as Pontius Pilate’
A Clegg Gifford & Co employee, who has worked in the industry “a great many years”, has won age discrimination case after his boss claimed he has been around “as long as Pontius Pilate”.
Acrisure acquires CRK; Sian Fisher's next move; Premium Credit hire personal lines and e-trade director
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
ABI's James Dalton to replace Ben Fletcher at IFB
In a wave of senior appointments, the Motor Insurers' Bureau has appointed the ABI's James Dalton as chief services officer.
Mass renews call for early review into OIC tariff
The Motor Accident Solicitors Society has renewed its call for an early review of the tariff of damages for low-value road traffic accidents, as recommended by the Lord Chief Justice of England and Wales.
E-scooter legislation must be mandated 'urgently' amid further trial extensions
Despite e-scooter trials being extended until May 2024, there is hope that legislation will be introduced sooner rather than later.
Markerstudy's Clare Lunn is set to lead the charge against opportunistic fraud
As the threat of opportunistic fraud rises in the face of the deepening cost-of-living crisis, Clare Lunn, Markerstudy’s head of counter fraud, calls on the industry to join together to continue to tackle this crime and the fraudsters behind it.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital?
Infographic: 2022 UK pet insurance facts
Updated for 2022, this infographic provides a snapshot of the trends, challenges, opportunities and growth drivers for pet insurance in the UK. Topics covered include pet insurance in numbers, claims trends and average premiums.
Interview: John O’Roarke and Ronan McCann, HF (formerly Horwich Farrelly)
Having overseen a name change from Horwich Farrelly, CEO Ronan McCann and chairman John O’Roarke explain how the rebranded HF is shaping up for a future of diversification, M&A and staff ownership as it looks to become the Admiral of the legal sector.