Claims
Cop27: WTW collaborates with Unicef to provide climate protection to 15 million children
WTW has joined forces with The United Children’s Fund to protect millions of children and families from climate change
Automated, standardised criteria on simple repair cases allows greater efficiency as complexity increases
Standardising and automating the criteria of whether a damaged part in a motor vehicle has to be repaired and replaced on simple repair cases allows greater efficiency as complexity increases, according to BDEOs head of sales Sebastián González.
Three ways that AI can help special investigation units tackle fraud
Special investigation units play a valuable role in the claims lifecycle, but can act as a roadblock for claims if they can’t act at digital speed.
Early notification ‘key’ to avoid increasing property damage claims costs
Insurers could see higher claims costs and longer claims lifecycles as inflation creeps into the casualty and liability space, but educating policyholders on importance of early notification is ‘key’.
Roundtable: Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for both insurers and their customers. Based on this assumption, Post and PayPal held a roundtable to explore how the sector can keep up the momentum, and discuss what might be considered as a best-in…
Fraud detection: The impact of more and different data
When it comes to detecting fraud, insurers know that better data means better fraud decisions.
Data analysis: PI market continues to contract following whiplash reforms
Personal injury law firms are exiting the market at an alarming rate following whiplash reforms.
Analysis: What do the Resilience judgments mean for ongoing Covid BI claims cases?
After three major decisions were handed down in high-profile business interruption claims cases, Harry Curtis looks at those rulings, and asks what repercussions they could have for insurers and policyholders.
Hurricane Lisa causes first pay-out of Mesoamerican Reef Insurance Programme
The first pay-out has been made by the Mesoamerican Reef Insurance Programme when the Turneffe Atoll, off the coast of Belize, was hit by Hurricane Lisa on 2 November.
Court allows legal bodies to intervene in whiplash test cases
The Court of Appeal has given permission for the Association of Personal Injury Lawyers and Motor Accident Solicitors Society to intervene in two test cases that are set to help establish levels of compensation to be awarded for mixed whiplash injuries.
Analysis: Could PI receive clearer guidance on mixed injuries before year-end?
While there are no official test cases to provide guidance on handling mixed injury claims, defendant and claimant lawyers could see some much-needed clarity before the end of the year as two claims are leapfrogged to Court of Appeal.
Customer satisfaction as a driver for policyholder retention - how does it work?
Insurance premiums are rising due to inflation, which typically drives down policyholder satisfaction.
Interview: Gary Duggan, Tesco Underwriting
Tesco Underwriting CEO Gary Duggan sat down with Pamela Kokoszka to discuss the Ageas buyout, the plans for the business, meeting customer expectations, and his passion for improving diversity within the insurance industry.
Use AI to align complex claims with experienced adjusters
Claims handlers and adjusters have varying levels of experience and a range of specialties. This blog highlights how insurers can use AI to utilise these abilities most efficiently by aligning complex claims with experienced adjusters.
Marketplaces and exchanges: Ten ways they are reshaping insurance
The insurance industry is going to have to confront the fact that there are and will continue to be a myriad of marketplaces – those already established plus new marketplaces using innovative approaches.
Insurers facing claims from mini-Budget pension fallout
Law firm RPC warns insurers to expect claims from pension fund trustees that suffered losses as a result of the disastrous mini-Budget
Insurance Taskmaster Episode One: Insuring The Titanic [1912]
Insurance Post has teamed up with Verisk for a new video show in which we tasked six industry rising stars to solve some of the biggest historic challenges faced by the market over the past two centuries.
Ageas 5% away from target to triple green parts use by 2023
Ageas’ claims director Robin Challand told Post that the insurer is on track to triple its green parts use in its repairs by 2023.
Webinar: What does the future of motor claims look like?
In this webinar, an expert panel discuss how insurers can future proof their motor claims eco-systems to transition to the ‘new normal’ and what needs to be done to make sure supply chains are fit for purpose.
Video: Enabling proactive wildfire protection
Are insurance companies ready for rising global wildfire risk? In this video, Laura Drabik, chief evangelist at Guidewire Software reveals how insurers can proactively meet this pressing threat to the people they protect everywhere.
BI claims roll on as law firm builds new case against Allianz
Law firm Mishcon de Reya is appealing for Allianz policyholders to come forward and join a group action lawsuit against the insurer in a new Covid BI claims case.
Assurant customer story: Leveraging AI to detect and mitigate fraud
Assurant’s leadership knew that technologies such as AI powered fraud detection would become invaluable to insurance and began evaluating methods to become an industry innovator.
Best of both: Bundling parametric with indemnity insurance
Parametric insurance is often bought as a complement to indemnity insurance, but hybrid products combining parametric and indemnity insurance in the same policy launched in 2022.
Five ways the cost-of-living crisis is impacting insurance fraud
Will the cost-of-living crisis lead to more fraud? Insurance Post and LexisNexis Risk Solutions surveyed the insurance market to assess how the current crisis is impacting fraud.