Skip to main content

QBE's Cécile Fresneau on turning data into actionable information

Cecile Fresneau, Executive Director, UK Insurance Division, QBE Insurance

While as an industry we hold large volumes of data and information, actually having valuable, reliable, timely data that is informative and can be turned into insight and action is a different thing altogether, particularly in an industry where many of us are working with legacy infrastructure, argues Cécile Fresneau, executive director, UK, QBE.

It is a challenging undertaking, but there are steps we can take as an industry to reach that next level to improve what we can offer our customers.

A greater sophistication of data analytics starts

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

How AI can make FNOL faster and more customer-centric

Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster when they need it most.

How AI is making insurance fraud harder to detect

Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and prevention.

FCA looking to address issues on claims definitions

Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here