FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
Speaking at the House of Lords Financial Services Regulation Committee hearing today (2 September), James Dipple-Johnstone, chief ombudsman, said FOS receives around 45,000 complaints a year, of which
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