Jeremy Pinchin, Hiscox group claims director, will retire at the end of February 2019, after 13 years at the company.
He will be succeeded by Grace Hanson, who is set to join Hiscox in January.
Pinchin became Hiscox’s first claims director, joining in 2005 from Lloyd’s. He also held the positions of CEO of Hiscox Re and ILS, CEO of Hiscox Bermuda and group company secretary.
He will continue to serve as chairman of both Hiscox Special Risks and Hiscox Pension Trustees.
His successor, Hanson, was most recently senior vice president and chief claims officer at Boston-based Homesite Insurance. She also serves as chairman of the board at Build Change, an NGO working to build disaster-resistant buildings.
She was previously corporate counsel at Homesite, and has also held roles in claims at AIG and Allied World Assurance.
Bronek Masojada, Hiscox CEO, said: “I would like to thank Jeremy for his outstanding and enduring contribution to Hiscox. He ensured that Hiscox delivered on its claims promise to customers in their hour of need, and the awards the team received are testament to his leadership.
“He also shaped the growth and development of Hiscox Re and ILS, and our market position reflects this. I’m delighted we will continue to benefit from his sage counsel through his chairmanship of Hiscox Special Risks and Hiscox Pension Trustees.
“Paying claims will always be at the heart of our business, and Grace’s leadership experience, values and global expertise make her an excellent leader of the team. Her breadth of knowledge, from global catastrophe and retail claims through to insurtech in many of our key markets will be invaluable to the group.”
Hanson added: “I’m very excited and honoured to join Hiscox as group claims director, to support its goal of delivering unparalleled customer service, while remaining at the forefront of the newest developments in the insurance industry.”
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