Claims
‘Significant increase’ in tinnitus claims since whiplash reforms
Law firm HF has warned that tinnitus has become a common symptom appearing in road traffic accident claims since the whiplash reforms.
IFB warns of uptick in ‘underreported’ romance insurance fraud
Following the rise in romance insurance fraud, when a fraudster takes advantage of a romantic partner to extort money out of either them or an organisation, the Insurance Fraud Bureau has told Insurance Post that the issue remains ‘underreported.’
Apil’s Jonathan Scarsbrook on why consumers should be furious
Trade Voice: Jonathan Scarsbrook, president of the Association of Personal Injury Lawyers, argues costlier-than-ever car insurance isn’t delivering for consumers.
Big Interview: Chartered Institute of Loss Adjusters’ John Bissell
John Bissell, executive director of Chartered Institute of Loss Adjusters, reveals plans to update the sector’s qualifications and ensure his members shape insurer’s practices, products and government policy.
Allianz exposes fundamentally dishonest hearing loss fraudsters
Allianz, along with DWF, has successfully seen two court cases for noise-induced hearing loss dismissed by judges, following the claimants being found to have been fundamentally dishonest.
Insurers liable for loss of credit hire rental income, rules Supreme Court
The Supreme Court has ruled that insurers are liable to pay for loss of rental income when credit hire vehicles are taken off the road by traffic accidents.
Q&A: James Nicholson, Zurich
James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.
Why asbestos should be in the conversations at renewal
Martin Parker, head of construction underwriting for the UK at specialist insurer Markel, highlights the increasing risk to the many contractors not exposed to the height of the asbestos crisis in the 1970s and 1980s.
Valentine’s Day and high-net-worth insurance
Post Podcast: As luxury goods prices are up 32% since 2019, the greatest Valentine’s gift brokers could give high-net-worth clients this year is to review their insurance needs.
Post launches new Benchmarking Service
Insurance Post’s unique service will benchmark UK insurers’ strategies across key areas, including claims, fraud and technology.
Canopius loses arbitration over hair salons’ Covid claims
More than 300 small businesses that had claims declined by Canopius did in fact have cover for Covid-19 closures, a judge has ruled following arbitration.
Impact of hidden plastic pipework on claims costs laid bare
Analysis of more than 3000 escape of water claims by McLarens found that “trace and access” cover was required in more than half of all claims (51%).
Deadline to enter British Insurance Technology Awards fast approaching
The countdown has started for you to get entries in for the inaugural 2024 British Insurance Technology Awards (BITAs).
‘Serious questions’ to be answered as MoJ launches whiplash tariff review
The Ministry of Justice has opened a call for evidence into the Whiplash tariff, first introduced in 2021, as part of a statutory review.
Allianz’s Bryant on the cost of cutting back on cover
View from the Top: Helen Bryant, managing director for digital and legal protection at Allianz Commercial, outlines the key considerations for SMEs as regards underinsurance and indemnity periods.
Mental health of claims handlers “often overlooked” says CII
The Chartered Insurance Institute’s New Generation Programme Claims group has today published a report calling on the industry to heighten understanding of second-hand trauma.
How Gwyneth Paltrow’s ski crash case has affected winter sports cover
With winter sports season in full swing, Aamina Zafar examines how the case against the A-list Hollywood actress highlighted the need for appropriate cover and training for claims handlers receiving calls from those who may have forgotten slope etiquette…
Zurich accuses Greensill of fraud in £300m lawsuit defence
Zurich has accused Greensill, its founder, and companies connected to it of operating a “fraudulent scheme” in its defence in a lawsuit brought by the administrators of Greensill Bank.
Mass’s Brown on disjointed digital justice
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues joined up thinking is needed around digitalisation efforts in the UK civil justice sector.
Rental property shortage sees insurers turn to pods
A shortage of rental accommodation has resulted in providers talking to pod providers about rehoming policyholders in these structures while their homes are repaired, Insurance Post can reveal.
Diary of an Insurer: Altus Consulting’s Mark McDonald
Mark McDonald, personal lines insurance director of Altus Consulting, tries to persuade a five-year-old to wear a coat, uses his commute to catch-up on podcasts and prepares to launch a broader claims consulting proposition.
Longworth’s AI Code of Conduct officially launched
A voluntary code of conduct for the use of artificial intelligence in the claims industry has been launched, boasting support from Questgates, Covea and Ecclesiastical.
Allianz defends ‘customer first’ approach to Covid BI claims
Amid ongoing litigation over Covid-related business interruption claims, Allianz has insisted that its approach has put customers first and has been guided by a desire to obtain legal clarity on policy wordings.
Top five risks that will affect claims in 2024
The use of artificial intelligence, a changing geopolitical landscape and climate change were revealed to be among the top priority concerns that UK insurers will increasingly have to tackle.