Longworth’s AI Code of Conduct officially launched

data strategy for AI

A voluntary code of conduct for the use of artificial intelligence in the claims industry has been launched, boasting support from QuestGates, Covea and Ecclesiastical.

The code, spearheaded by industry veteran Eddie Longworth, chairman of JEL Consulting, sets out guidelines for the ethical use of AI in claims, which Longworth describes as suffering from a “gulf of

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Q&A: James Nicholson, Zurich

James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.

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