Postbox: Going back to basics is the long-term solution

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I was interested to read the item on winter freeze claims in the same issue as the article by Ecclesiastical’s David Bonehill on claims professionalism.

• Read water freeze claims article
• Read claims professionalism article

Having been in the industry for 43 years now, am I alone in seeing long-term issues here?

Insurers have long suffered from

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As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

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