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Time to go back to basics on claims

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How refreshing to see Adrian Brown, RSA UK CEO, openly express the view that insurers should actively seek to identify, recognise and pay claims that could properly fall under employers' liability policies issued, however long ago.

(Read 'View from the top: Time to fight our corner'.)

Even better that he is prepared to commit to assisting potential ultimate claimants to identify relevant coverage and ensure their claims not only

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Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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