Broker
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Brokers increasingly looking at digital automation and AI
Brokers are increasingly interested in harnessing the digital and automated processes to improve customer service and gain a competitive advantage.
Four more brokers try to increase fees
After Aon tried to increase its insurance service brokerage rate to 5% last year, it is now understood four more large brokers are trying to do the same.
Yutree plans tech investment following management buyout
Insurance broker and underwriting agency Yutree Insurance has completed a management buyout, stating that it wants to “deliberately” buck the trend of selling to consolidators.
AI could lower the bar for start-up insurtech founder expertise
Artificial intelligence could enable more insurtech start-up activity from founders with insurance backgrounds, as opposed to tech expertise.
SSP to target larger brokers ‘soon’
SSP Broker managing director Martyn Mathews has told Insurance Post the company will soon be ready to compete for the business of larger brokers, after a period of “getting the house in order”.
View from the Top: Don’t allow price talk to drown out the quality of insurance
As the insurance market shifts into a new phase, competition intensifies and price becomes the dominant factor in decision-making, Richard Coleman, managing director of Ecclesiastical, argues while affordability matters the real value of insurance lies…
Gallagher targeted senior staff with mock deepfake fraud impersonating CEO
Gallagher recently carried out an internal simulated test whereby its IT department targeted staff with an $10m (£7.7m) attempted deepfake fraud, the CEO of its reinsurance brokerage has revealed.
Arron Banks running for mayor of the West of England
Insurance veteran Arron Banks is The Reform UK party mayoral candidate for the West of England.
Diary of an Insurer: WBN’s Olga Collins
Olga Collins, CEO of Worldwide Broker Network, kicks off her whirlwind week in Atlanta in the US, before heading to London for meetings, and then Istanbul for her organisation's conference.
RSA transforms claims tech to dominate commercial lines
RSA’s technology-enabled claims service improvement is “central” to its goal of becoming the number one commercial lines insurer in the UK, according to commercial claims director Lee Dainty.
Are pay freezes jeopardising broker staff retention?
With some insurers pushing for a full return to the office and pay increases failing to keep pace with inflation, Scott McGee explores how some employees are voting with their feet – and how the sector should rethink its approach to hiring and retention…
Aviva aims to double regional PL broker GWP
Jonathan Santer, managing director of broker and affinity at Aviva, has said he wants to double the firm’s regional gross written premium in personal lines over the next 18 months.
Ardonagh boosts revenue as it completes more than 60 purchases
Ardonagh Group’s financial results for 2024 showed while total income grew by 24%, most of that was due to the 68 acquisitions the business made throughout the year.
Q&A: Sivan Iram, Flow Specialty
Sivan Iram, CEO and co-founder of Flow Specialty, shares with insurance Post the reasoning behind launching an artificial intelligence broker agent, as well as how the firm retains its quality.
Ardonagh confirms Ian Donaldson's next steps
Ardonagh has confirmed Ian Donaldson's next move as it launches a global data and tech unit that aims to “harness the best of robotics, machine learning, and data enrichment" across the broker.
Ardonagh close to securing $2.5bn to fund expansion
The insurance broker is reportedly nearing an agreement to raise as much as $2.5bn (£1.9bn) from investors, which will help fund growth.
Howden ‘doubles employee benefits’ business with Barnett Waddingham buy
Howden has struck a deal to buy Barnett Waddingham, a UK professional services consultancy across risk, pensions, investment and insurance.
What a softer market means for the private client market
Trade Voice: Suzi Rackley, member of the CII Broking Community board and client director at Howden Private Clients, looks at what signs of a softer market mean for insurers, brokers and customers.
Howden cyber chief blames brokers for cyber insurance adoption lag
Shay Simkin, global head of cyber at Howden, has argued that brokers are to blame for the lack of adoption of cyber insurance.
Jensten Group launches broker network
Jensten Group has launched a new network headed up by director Jordan Maskell and designed to help brokers grow their businesses.
Big Interview: Rob Organ, Jensten Group
Shortly after taking over as group CEO of Jensten, Rob Organ sits down with Scott McGee to talk growth, gaps and how the firm is no longer the “new kid on the block”.
Howden preparing for US flotation with $10bn takeover
Reports have suggested Howden is closing in on a US-based flotation with a $10bn (£7.7bn) takeover of Risk Strategies.
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.